Workday AMS Consulting Delivery Manager - Workday Financials
Workday AMS Consulting Delivery Manager - Workday Financials
Posted on :
01-06-2025
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1 Vacancy
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Job Description
Company:
MercerDescription:
We are seeking a talented individual to join our Digital Transformation team at Mercer. This role will be based anywhere in the United States.
The Delivery Manager (DM) is a leadership role in Mercers Workday AMS Consulting organization. Delivery Managers are responsible for oversight of resources and workflow in their respective functional areas and play a critical role in ensuring delivery of world-class customer experience. As Delivery Manager of the Financials pillar you must be Workday Certified in one (or more) areas of Workday Financials (Adaptive Planning certification is a plus but not required).
We will count on you to:
- Act as people leader to a team of consultants providing support to our clients in the areas of Workday Financials and Adaptive Planning.
- Triage incoming client tickets to provide initial estimates and assign the proper resources based on skillset and capacity.
- Oversee in-flight tickets assigned to your team ensuring timeliness of response and quality of delivery.
- Provide support for ticket escalations as needed which may include direct interaction with clients on occasion.
- Act as a Product Lead or SME responsible for knowledge sharing mentoring and coaching.
- Meet utilization targets through triaging new tickets as well as through direct client support.
- Assist Regional Success Leaders and Customer Success Managers in scoping ad hoc projects.
- Youll be joining a top Workday partner and will partner with Mercers team to deliver best in class Workday solutions
What you need to have:
- Active Workday Certification in any Workday Financials SKUs.
- 5 years of experience as a certified Workday consultant at the level of a subject matter expert.
- 3 years of post-production support for multiple Workday Financials SKUs.
- Previous people leadership experience.
- Excellent written and verbal communication skills are essential
- Passion for exceptional customer service and customer collaboration
- Ability to successfully navigate client-facing situations and coordinate support resources
- Excellent written and verbal communication skills
Why join our team:
- We help you be your best through professional development opportunities interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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