Lead Front Office Attendant
Lead Front Office Attendant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY: Deliver friendly professional service to guests as they check-in and check-out of the property. Ensure guest satisfaction in pleasurable and difficult situations.
ESSENTIAL FUNCTIONS:
- Receive guests in a professional and friendly manner satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Maintain an up-to-date knowledge of resort and local services and supply information and respond to guest queries.
- Ensure all guest registrations are completed and correspond with guest information.
- Endure the staff morale is good.
- Being able to keep staff busy and all checklist items are completed by the end of their shifts.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Trade Tech or Vocational Education in Hospitality
- Previous Leadership or supervisory experienceis a required
- Previous Front Desk experience preferred
KNOWLEDGE SKILLS AND ABILITY:
- Communicating effectively in writing as appropriate for the needs of the audience.
- Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Knowledge of administrative and clerical procedures and systems such as word processing managing files and records stenography and transcription designing forms and other office procedures and terminology.
- Knowledge of principles and methods for curriculum and training design teaching and instruction for individuals and groups and the measurement of training effects.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
- The ability to add subtract multiply or divide quickly and correctly.
TRAVEL REQUIREMENTS:
- NA
PHYSICAL REQUIREMENTS:
Regularly walk stand and do computer work.
Occasionally lift up to 50 lbs.
Seldom or never sit.
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
Employment Type
Full-Time
