IT Service Desk Apprentice
IT Service Desk Apprentice
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Salary Not Disclosed
1 Vacancy
Job Description
At Cara Technology were passionate about helping businesses thrive through exceptional IT support cutting-edge cybersecurity and cloud-first solutions. Based in Macclesfield we support a diverse client base across the UK. Were growing fast and looking for ambitious people who want to grow with us.
Were proud to foster a culture built on trust curiosity and collaborationand we have a bit of fun while were at it too.
Responsibilities:
- Acting as the first point of contact for client support requests via phone email and our service portal.
- Logging and triaging tickets in our RMM/PSA platform (Halo).
- Troubleshooting hardware software and network issues.
- Supporting users with Microsoft 365 Windows 10/11 and common business apps.
Required skills:
- Genuine interest in technology and problem-solving.
- Strong communication and people skills.
- A methodical can-do approach with good attention to detail.
- Any prior hands-on experience with IT (home labs school projects fixing family tech etc).
- Knowledge of Windows OS Microsoft 365 or basic networking.
- A full UK driving licence (or working towards one).
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3 (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
8:30am 5pm.
Benefits:
- Structured apprenticeship training and support from our experienced team.
- Mentorship and real exposure to a wide range of technologies.
- A modern supportive and inclusive working environment.
- 20 days holiday bank holidays (accruing 1 additional day per year served).
- Company socials staff incentives and development opportunities.
- Oh and Foodie Fridays!
Future prospects:
Clear progression into a permanent role on successful completion of the apprenticeship.
About QA:
Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 30000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.
Interested Apply now!
Employment Type
Trainee
