Patient Care Administrator
Patient Care Administrator
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1-3years
$ 20 - 29
1 Vacancy
Job Description
About Us:
At Blue Square our mission is simple yet powerful: we re here to uplift and empower our clients our staff and our community. As a whole-person centered wellness practice we believe that lasting change starts with individual transformation. We re not just here to help people survive we help them thrive.
If you re passionate about mental wellness and love creating meaningful experiences for others we d love to meet you.
About the Role:
We are looking for a compassionate organized and people-first Patient Care Administrator to join our growing team in our Billerica office. This position is central to the client journey you ll be the first friendly face or voice clients interact with and you ll play a key role in making their experience seamless and supportive.
This is an in-person position Monday through Thursday with the option to work remotely on Fridays.
Key Responsibilities
- Greet and assist clients and visitors warmly making them feel welcome and supported
- Manage phone and email communication including incoming referrals
- Schedule new client appointments based on therapist availability specialization and insurance
- Ensure all intake documentation is completed before the client s first appointment
- Coordinate with clinicians and billing specialists throughout the intake process
- Maintain and update electronic health records accurately
- Track and report on client conversion metrics
- Provide feedback and insights to improve intake processes
- Build relationships with community partners and collaborators
Requirements
What We re Looking For
- Interest in mental health and psychology
- Prior customer service or sales experience (bonus if it was in health care)
- Excellent communication and interpersonal skills
- Strong attention to detail and multitasking ability
- Passion for helping people and contributing to a team
- Bachelors degree in a related field is a plus but not required
Benefits
What Youll Get Our Benefits
We believe our team deserves care too. Here s what you can expect as part of the Blue Square family:
- Full Time Work Week is 32 hours
- Paid Time Off (PTO) for full-time staff (30 hours/week)
- Paid Sick Time for all staff
- Birthday Holiday a floating day off
- Medical Dental and Vision Insurance (full-time staff)
- Life Insurance (available to all staff)
- 401(k) Retirement Plan (available to all staff)
- Opportunities for growth and additional projects
What We re Looking For Interest in mental health and psychology Prior customer service or sales experience (bonus if it was in health care) Excellent communication and interpersonal skills Strong attention to detail and multitasking ability Passion for helping people and contributing to a team Bachelor's degree in a related field is a plus, but not required
Education
Bachelor's degree in a related field is a plus, but not required
Employment Type
Full Time
