Front Office Manager
Front Office Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Front Office Manager is responsible for overseeing the day-to-day operations of the Front Office ensuring an exceptional guest experience from check-in to check-out. This role leads the front desk team with a focus on hospitality accuracy and efficiency while upholding brand standards. This role is key to creating a welcoming atmosphere that leaves a lasting impression on every guest.
Key Responsibilities:
- Lead and manage all functions of the front desk operation including guest check-in/check-out reservations and guest services.
- Recruit train schedule and develop front office team members to ensure high performance and guest satisfaction.
- Ensure a warm welcoming and professional environment for all guests and visitors.
- Handle guest issues concerns and special requests promptly and professionally.
- Monitor and manage front office financials including cash handling room rates and billing accuracy.
- Ensure compliance with Hilton standards local regulations and company policies.
- Collaborate with other departments (Housekeeping Engineering Sales etc.) to ensure seamless guest service.
- Maintain knowledge of resort activities services and area attractions to assist guests effectively.
- Monitor performance metrics (e.g. SALT scores upselling success occupancy) and implement improvements as needed.
- Serve as Manager on Duty in rotation with leadership team.
Qualifications:
- High school diploma or equivalent required; hospitality degree or relevant college coursework preferred.
- Minimum 23 years of front desk or guest services supervisory experience preferably in a full-service or resort setting.
- Proven leadership and team management skills with a guest-first mindset.
- Strong communication organizational and problem-solving abilities.
- Proficiency in Hilton OnQ PMS and familiarity with Hilton policies preferred.
- Must be able to work a flexible schedule including weekends holidays and evenings.
Benefits:
Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Required Experience:
IC
Employment Type
Full-Time
