Officer, Channels Support
Officer, Channels Support
Posted on :
31-05-2025
Employer Active
1 Vacancy
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Job Description
Building implementing and providing support for Personal & Private Banking (PPB) and Business & Commercial Banking (BCB) Customer facing applications working with other Developers and product managers while carrying these duties.
- Proactive monitoring and actioning of alerts from monitoring tools & customers
- Troubleshooting and provision of solutions to both external and internal users of the system.
- Monitor daily system and file backups of different applications
- Stakeholder Management -Collaborate with business leaders across the organisation.
- Ensure the proper running of the Disaster recovery site(s).
- Timely & end-to-end technical solutions delivery
Qualifications :
- A First Degree in Information Technology or in a computer related field.
- Experience with databases (MySQL Oracle MSSQL PostgresDB) and Object-Relational Mapping (ORM) frameworks
- Excellent communication skills Resourcefulness attention to details and troubleshooting aptitude
- Knowledge of coding languages (e.g. C# Java JavaScript PHP Python)
- Good knowledge in managing relational databases Client servicing & Customer Understanding.
Additional Information :
Technical Competencies:
- Application Knowledge for Support
- Software Development and programming
- Stakeholder Management (IT)
- Agile Development Practice
- Linux environment & Linux Scripting
- Data Analysis and Inference
- Risk Management
- Service Level Management
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Documenting Facts
- Establishing Rapport
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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