Applications Portfolio Specialist
Applications Portfolio Specialist
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Job Description
We are seeking a motivated Application Portfolio Specialist or a Software Application Specialist to assist in the implementation maintenance and administration of software applications in our ServiceNow SAM Pro solution. This role offers excellent growth and professional development opportunities in a collaborative environment.
Job Responsibilities:
- Manage ServiceNow SAM Pro module to meet business needs.
- Integrate SAM Pro with other ServiceNow modules as needed.
- Generate reports and dashboards to provide insights into our SAM Program.
- Administer J.S. Held software applications portfolio.
- Document software processes and procedures.
- Liaise with business Technology Services teams and application vendors to manage applications support and contracts efficiently.
- Coordinate technical application problems with vendor support teams.
- Develop plans and strategies for off-the-shelf and custom-built applications.
- Manage application-related projects aligned with project management standards.
- Administer applications by managing users licenses and contracts.
- Ensure successful management and testing of application updates and changes.
- Maintain system documentation and knowledge bases.
- Plan coordinate test and communicate changes upgrades and new services.
- Ensure effective end-user training programs.
- Identify opportunities for new applications to add business value.
- Manage business requests for new applications and drive the procurement process.
- Other duties as assigned.
Qualifications :
Required Skills/Experience:
- Professional level English fluency.
- 3 5 years of applications administration or closely related experience.
- Bachelors degree in a technical or technology-related discipline strongly preferred.
- Vendor management contract management and license management experience.
- Demonstrated ability to quickly learn new technologies and platforms.
- Demonstrated success in a remote role is strongly preferred.
- Ability to develop and effectively maintain internal and external relationships.
- Excellent communication and teamwork abilities.
- Eagerness to learn and adapt to new technologies.
Preferred Skills/Experience:
- 3 Years of experience with SAM Pro Administration.
- ServiceNow SAM Pro Certified Implementation Specialist (CIS)
- Hands-on experience in the following ServiceNow Modules (SAM ITAM ITOM/CMDB/Discovery).
- 3 years ITIL/Agile experience
- Nice to have - ServiceNow Gen AI experience.
- Business process automation experience is a plus.
Additional Information :
Physical and Mental Job Qualifications
- Prolonged periods sitting at a desk and working on a computer.
Some of the Benefits We Have Include
J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs.
- Our flexible work environment allows employees to work remotely when needed
- Medical Dental and Vision Insurance
- Commuter Benefit
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
By submitting your application you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.
Please explore what were all about at .
EEO and Job Accommodations
We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!
J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you are an individual with a disability and would like to request for a reasonable accommodation please email and include Applicant Accommodation within the subject line with your request and contact information.
EEO and Job Accommodations
We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!
J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
