Key Account Manager (Viator)

Key Account Manager

We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends opportunities and challenges within their accounts and work to optimize Viators product offering to best match the consumer demand in terms of product variety pricing and availability.

You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your accounts. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in your set of accounts carrying out critically important tasks to maintain and grow our competitive advantage and continually improve Viators catalogue of experiences.

Responsibilities:

Account Management & Relationship Building:

• Serve as the main point of contact for key accounts building and maintaining strong relationships.

• Understand the unique business needs of each account providing tailored solutions to enhance success and satisfaction.

• Develop and execute account strategies that align with business objectives and drive growth.

Product & Performance Optimization:

• Curate and maintain a best-in-class product offering for assigned accounts.

• Ensure consistent availability and quality of key products aligning offerings with customer preferences.

• Utilize in-depth knowledge of the online travel industry to provide expert advice and insights.

Issue Resolution & Customer Satisfaction:

• Proactively resolve issues challenges or escalations raised by key accounts to maintain high customer satisfaction.

• Stay up-to-date on industry trends competitor offerings and customer preferences to provide valuable insights.

Reporting & Commercial Strategy:

• Provide regular performance reports and updates to senior management on account status growth opportunities and potential risks.

• Negotiate favorable commercial terms and monitor key metrics taking necessary actions.
  

Key Skills and Experience:

• Experience:

  • 5 years in B2B Account management or Sales:

  • Online Travel Agency operator or travel experience is a plus.
    

• Entrepreneurial & Commercially Driven:

  • Growth focused - never settle.

  • Highly skilled in securing favorable terms and maintaining relationships.

  • Committed to serving customer partners and sharing knowledge.
    

• Growth and Results Oriented:

  • Demonstrated ability to grow accounts with focus on delivering results.

  • Continuously looking to improve both personally and professionally.

  • Passionate about achieving success and excellence.

  • Highly skilled in leveraging professional connections.

  • Embraces new ideas and works well in teams.
    

• Detail-Oriented:

  • Advanced technical background and data analysis abilities.

  • Strong understanding of the travel landscape is preferred.

  • Proven track record of working in a fast paced and dynamic environment.

  • Ability to work independently prioritize tasks and manage multiple accounts effectively.

  • Excellent communication and interpersonal skills with the ability to build rapport with clients and internal teams.

• Competitive compensation packages (routinely benchmarked against the latest industry data) including base salary annual bonus.
• Work your way with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team with the option to join on-site as often as youd like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel wellness or whatever suits you.
• Travel perks. We believe that travel is employee development so we provide discounts and more.
• Employee assistance program. Were here for you with resources and programs to help you through lifes challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent ambition and knowledge to bring us and you to new heights.
• Were relentlessly curious. We push beyond the usual the known the thats just how its done.
• Were better together. We learn from accept respect support and value one another and are creating something remarkable in the process.
• We serve our customers always. We listen question respond and strive for wow moments.
• We strive for better not perfect. We wont get it right the first time or every time. Well provide a safe environment in which to make mistakes iterate improve and grow.
• Our workplace is for everyone as is our people powered platform. At Tripadvisor we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there.