Sr. Account Manager - Telco
Sr. Account Manager - Telco
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.
- Define Sutherlands Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
- Improve the Company: Make recommendations to enhance processes and boost ease and efficiency.
- Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
- Drive Sutherland Forward: Oversee the design development and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.
Qualifications :
- Bachelors degree
- Eight or more years of management experience; experience managing customer support in a Customer Service Industry
- Ability to be creative and resourceful in finding effective solutions to problems and situations.
- Strong analytical skills be able to interpret data identify trends and make suggestions for improvements.
- Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player.
- Persistence in working through challenges and doing whatever it takes to get the job done.
- Demonstrated leadership skills; be able to evaluate opportunities develop and implement performance improvement efforts.
- Ability to be strategic in developing solutions and process improvements.
- Ability to efficiently manage time and keep track of multiple schedules meetings and initiatives
Additional Information :
Senior Operations Manager is responsible for performance of their designated Managers and providing guidance to improve their performance. Works with designated Managers and other support staff to formulate and execute plans to improve performance and promote the client partners culture.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
