Customer Support Engineer
Customer Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Support Engineer
Compensation: $150000 - $250000
Location: Remote (San Francisco preferred)
Who Are We
Were a fast-growing developer-first startup with multi-million dollar ARR just one year post-launch. Our API product is trusted by thousands of developers to extract clean LLM-ready data from the web. With over 19000 GitHub stars and a track record of building well-loved AI tools were scaling rapidly and building out our core team.
Were remote-first with plans for an SF office. Our team is small (under 10) highly technical and laser-focused on building category-defining infrastructure for the AI era.
Whats In It for You
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Be one of the founding Customer Support Engineers at a high-growth VC-backed company
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Work closely with technical founders to design and own support infrastructure
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Leverage AI tools (e.g. Pylon) to build scalable automated workflows
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Operate as an engineer-first IC with real impact on product and customers
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Remote-first culture with SF office transition planned
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Significant equity potential and career growth in a lean high-agency team
What Will You Do
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Build and Automate: Architect and implement AI-powered support systems and automations
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Solve Problems: Provide hands-on technical support across Discord email Twitter and more
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Streamline Workflows: Create docs triage processes and customer-facing tooling
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Represent the Customer: Surface trends and user feedback to inform product direction
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Balance: Spend 50% on automation infrastructure and 50% on customer interactions
What Will You Need
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2-5 years of professional software engineering experience
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Strong proficiency with JavaScript and Postgres
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Experience at a developer-first company or startup (early-stage a plus)
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Background in AI tooling LLM apps or support automation (e.g. Pylon)
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Previous founder or early-stage startup experience highly valued
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Obsession with customer experience; youre energized by solving user problems
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High agency low ego and a bias toward action
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Strong side projects GitHub activity and experimentation with AI tools
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Visa sponsorship is not available
Customer Support Engineer
Compensation: $150000 - $250000
Location: Remote (San Francisco preferred)
Who Are We
Were a fast-growing developer-first startup with multi-million dollar ARR just one year post-launch. Our API product is trusted by thousands of developers to extract clean LLM-ready data from the web. With over 19000 GitHub stars and a track record of building well-loved AI tools were scaling rapidly and building out our core team.
Were remote-first with plans for an SF office. Our team is small (under 10) highly technical and laser-focused on building category-defining infrastructure for the AI era.
Whats In It for You
- Be one of the founding Customer Support Engineers at a high-growth VC-backed company
- Work closely with technical founders to design and own support infrastructure
- Leverage AI tools (e.g. Pylon) to build scalable automated workflows
- Operate as an engineer-first IC with real impact on product and customers
- Remote-first culture with SF office transition planned
- Significant equity potential and career growth in a lean high-agency team
Employment Type
Full Time
