Senior Client Success Manager
Senior Client Success Manager
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1 Vacancy
Job Description
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are seeking a dynamic and strategic Senior Vendor Success Manager to join our team! In this role you will be a key driver of customer satisfaction and revenue growth by guiding vendors through the successful adoption and ongoing use of Paymode services.
You will serve as a trusted advisor helping customers realize the full value of their Paymode membership by aligning our solutions with their business goals. Your proactive engagement and problem-solving skills will ensure a seamless customer experience throughout the lifecycle. This role requires close collaboration with the Paymode Vendor Sales team to uncover new revenue opportunities as well as cross-functional coordination with Payer Account Managers Product and Member Services teams to address customer needs and drive long-term loyalty.
How youll contribute:
- Manage a portfolio of high-value vendor accounts to protect and grow recurring revenue.
- Build and maintain strong trust-based relationships with key stakeholders across customer organizations.
- Drive engagement with Paymode services and features to maximize customer value and satisfaction.
- Conduct regular business reviews to align Paymode capabilities with customer objectives.
- Monitor customer health metrics and develop risk mitigation strategies as needed.
- Identify and address potential issues before they escalate ensuring positive outcomes and retention.
- Educate customers on the benefits and functionality of Paymode services.
- Present relevant product enhancements and updates to customers.
- Uncover and pursue opportunities to expand customer usage of the Paymode network.
- Share insights and best practices to continuously improve internal processes and customer outcomes.
If you have the attributes skills and experience listed below we want to hear from you:
- Proven experience in Customer Success or Account Management ideally within the Enterprise segment.
- Exceptional communication skillsboth written and verbalwith the ability to tailor messaging to various audiences.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- A customer-first mindset with empathy patience and a genuine desire to help.
- Analytical thinking with the ability to translate customer data into actionable insights.
- Proactive self-motivated and results-driven with a collaborative spirit.
- Ability to identify risks and lead cross-functional efforts to resolve them.
- Comfortable engaging with stakeholders at all levels from operational contacts to executive sponsors.
- 510 years of experience in the FinTech industry with a solid understanding of the payments ecosystem and competitive landscape.
- Proficiency with CRM platforms and customer success tools to manage accounts and track performance.
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We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
Manager
Employment Type
Full Time
