L2 Helpdesk Specialist
L2 Helpdesk Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB TITLE: L2 Helpdesk Specialist
DUTIES & RESPONSIBILITIES
- Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely manner
- Root cause analysis for end user problems
- Escalating technical support issues internally and externally with manufacturers (Microsoft Dell). Working remotely with OEM support teams to coordinate and complete repairs.
- Monitoring client IT systems Up/Down alerts. Respond within SLA to outage events.
- Perform Windows OS patching and security updates as assigned.
- Create Technical Documentation and Knowledge Base articles for common troubleshooting and resolutions.
QUALIFICATIONS
- Business application support (Microsoft Oce Outlook Office 365 Azure etc.)
- Troubleshooting Citrix/RDS and LAN/WAN connectivity issues
- Active Directory and Microsoft Exchange Online administration
- Administration experience for Windows Server and Hyper-V console
- Working knowledge of server virtualization technologies (VMware & Hyper-V)
- Mobile device support experience (iOS & Android)
- ConnectWise Manage/Automate systems
- ITIL Support principles for Ticketing Triage and Problem Resolution
PERKS:
- Remote Work Setup
- Company Laptop provided
- HMO Coverage on Day 1
- 1 FREE HMO Dependent after 6 months*
- Additional Paid Time Off (Vacation Leave Sick Leave Birthday Leave
- Maternity Leave Paternity Leave Solo Parent Leave and more)
- Unused Leave Conversion
- Attendance bonus
- Annual bonus
- Monthly prizes and bonuses!
- Up to 30K referral bonus!
Shift: EST
Setup: Remote
Employment Type
Full Time
