Business Analyst
Business Analyst
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Job Description
Whats the role
Were seeking a commercially minded and delivery-focused Business Analyst to join our SME Credit Cards team. Reporting to the Service Owner youll play a key role in improving the end-to-end business credit lifecycle from application and approval to onboarding and servicing.
Youll analyse credit processes identify root causes of operational and customer pain points and develop practical scalable solutions. Acting as the bridge between business and delivery teams youll help shape improvements that enhance customer experience strengthen risk controls and lift operational efficiency.
Term- 6 months
What youll do
- Analyse and map current-state SME credit processes identifying gaps inefficiencies and improvement opportunities.
- Collaborate with the Service Owner and key stakeholders to define future-state process designs that deliver customer risk and commercial benefits.
- Document clear and concise business requirements process flows user stories and change impact assessments.
- Support enhancements across onboarding approval and servicing by aligning process improvements with product and policy goals.
- Engage with cross-functional teams - including product operations risk legal and technology - to ensure solutions are executable sustainable and aligned to regulatory requirements.
- Produce documentation and artefacts to support implementation training and operational readiness.
What do you need
- Demonstrated experience as a Business Analyst in financial services preferably within credit business lending or product optimisation.
- Proficiency in process analysis and optimisation including current/future state mapping gap analysis and workflow redesign.
- Ability to conduct root cause analysis and identify systemic process issues with a focus on viable low-risk solutions.
- Strong documentation skills across business requirements process documentation and change impact summaries.
- An operational mindset with working knowledge of credit operations and process execution at scale.
- Commercial and risk acumen - capable of assessing the business financial and compliance implications of change initiatives. Confident and effective stakeholder engagement and influence across multiple business units.
- A proactive delivery-oriented approach - translating insights into action and navigating ambiguity to drive results.
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that goal. In return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Employment Type
Full Time
