CONVERSION & RETENTION AGENTS
CONVERSION & RETENTION AGENTS
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Job Description
Job Title: Conversion (Italian Desk) and Retention Agents (English)
Location: Albania
Working Hours: 10:00 AM - 7:00 PM
Employment Type: Full-time
Eligibility: Local candidates only
Job Description:
We are looking for enthusiastic Conversion (Italian Desk) and Retention Agents (English Desk) to engage with customers and enhance their experience. The successful candidates will play a critical role in both converting leads and retaining existing customers ensuring high levels of satisfaction.
Key Responsibilities:
- Engage with Italian / English speaking customers to convert leads and improve retention rates.
- Provide exceptional customer service and address inquiries effectively.
- Analyze customer needs and preferences to tailor solutions that drive conversions.
- Implement effective retention strategies to maintain strong customer relationships.
- Collaborate with the marketing and sales teams to optimize customer engagement efforts.
- Monitor performance metrics and report on conversion and retention success.
Qualifications:
- Experience is a must
- Fluency in Italian and/ or English is essential; additional languages are a bonus.
- Strong communication and interpersonal skills.
- Detail-oriented with strong problem-solving abilities.
- Ability to work in a dynamic environment and meet sales targets.
Join Our Team!
If you are passionate about customer engagement and want to contribute to our growth apply now!
Employment Type
Full Time
