IT Technology Support Specialist I - Temp

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Position Responsibilities:

• Provide first-level support for IT-related issues including hardware software and network troubleshooting.
• Install configure and maintain software and hardware systems ensuring that all components are operational.
• Configure IT equipment for new hires refreshes and break fix requests.
• Respond to support requests via phone email or in person and document all issues and resolutions in the ticketing system.
• Assist users with basic system and software functionality providing training when needed.
• Log and prioritize support tickets ensuring timely follow-up and resolution.
• Provide positive customer experience focusing on creating Raving Fans.
• Follow-up on tickets keeping correspondence in ticket entries informative and timely.
• Actively work in team ticket queues.
• Identify and escalate incidents to the next level in a timely manner.
• Ensure hardware and software inventories are up to date and assist with asset tracking.
• Collaborate with more senior IT staff to help troubleshoot and escalate issues when necessary.
• Follow all IT security protocols and procedures to safeguard company systems and data.

Education and/or Training:

• Associates degree in Computer Science Information Technology or related field or equivalent work experience.
• Basic understanding of IT support concepts including operating systems networks and common applications.
• Strong problem-solving skills and the ability to learn quickly.
• Must be able to work in a team environment.
• Good communication skills and the ability to work with end users in a professional manner.
• Ability to troubleshoot hardware software and basic network issues with minimal supervision.
• Willingness to learn and grow within the IT field.

• Comfortable working independently and managing time effectively in a hybrid work environment.
• Reliable internet connection and a quiet workspace for hybrid remote support duties.

Relevant Work Experience:

• 1-2 years of experience in IT support or related roles.
• Reviewing and improving analytics processes methods and tools to increase efficiency accuracy and security

#LI-BS1

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.