Claims Department Manager
Claims Department Manager
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Salary Not Disclosed
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Job Description
Job Description
Job Title: Claims Department Manager
Location: Brooklyn NY or New City NY
Industry: Insurance Independent Agency
Employment Type: Full-Time
Experience Level: Mid to Senior (5 Years Preferred)
About Us:
We are a dynamic client-focused independent insurance agency with a strong reputation for delivering high-touch service across personal and commercial lines. With a well-established Workers Compensation claims program already in place were now looking for an experienced Claims Department Manager to oversee and elevate our broader claims handling process.
Position Overview:
The Claims Department Manager will lead the overall management of our Property & Casualty claims operations across both personal and commercial lines. This role is hands-on requiring end-to-end claims handling client advocacy and coordination with carriers. Youll also have supervisory responsibility for one direct report with potential for the team to grow.
Key Responsibilities:
Manage the full life cycle of Property & Casualty claims including intake documentation carrier coordination and resolution
Serve as a liaison between clients insurance carriers and internal stakeholders to ensure timely and accurate claim processing
Provide exceptional service and support to clients throughout the claims process acting as a trusted advocate
Identify and resolve claim issues efficiently escalating when necessary
Supervise and support one direct report with potential for future team development
Maintain claims documentation and ensure data integrity within the agency management system (AMS 360)
Collaborate with the existing Workers Compensation claims team where appropriate
Review claims trends and recommend improvements to processes and procedures
Qualifications:
5 years of hands-on experience handling general P&C claims across personal and commercial lines
Deep knowledge of claims best practices policies and carrier procedures
Strong communication negotiation and problem-solving skills
Supervisory or team leadership experience a plus
Property & Casualty license not required but helpful
Familiarity with agency management systems (e.g. AMS360) preferred not required
Detail-oriented and highly organized with the ability to manage multiple open claims at once
Customer-first mindset and a strong sense of accountability
What We Offer:
Competitive salary based on experience
Comprehensive benefits package (health dental vision 401(k) etc.)
Generous paid time off and flexible work options
Supportive team environment with room for career growth
Opportunity to build and lead a high-performing claims operation
#LI-TM1
Required Experience:
Manager
Employment Type
Full-Time
