Remote Job in Portugal
Remote Job in Portugal
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Job Description
Remote Job Opportunity in Portugal ARC Support Specialist Nordic Languages (Danish Swedish Norwegian Finnish)
Are you a native speaker of Danish Swedish Norwegian or Finnish Are you based in Portugal or planning to relocate We are hiring multiple remote positions for ARC Support Specialists to join a dynamic and international team!
Role Overview:
As an ARC Support Specialist you will support customers throughout their online order journey from delivery tracking and returns to payment issues and general inquiries. Your work will be essential to delivering a smooth and high-quality customer experience.
Key Responsibilities:
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Handle inbound and outbound customer contacts via phone email or chat
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Assist with delivery management returns payment processing and general support
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Collaborate with couriers banks and internal departments
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Maintain confidentiality and comply with GDPR and PCI standards
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Escalate complex issues when necessary using internal tools
Training & Integration:
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Paid training period (1520 working days) conducted in English
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Full onboarding and training on tools products and communication procedures
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Permanent contract offered after a 30-day trial period
Candidate Profile:
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Native or fluent in Danish Swedish Norwegian or Finnish
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Excellent English skills (minimum C1 level)
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Customer-focused organized and detail-oriented
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Problem-solving mindset and ability to work independently
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Prior experience in back-office or support roles is a plus
Compensation & Perks:
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Monthly gross salary package up to 1620.50
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Meal allowance holiday and Christmas bonuses included
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Optional company-provided accommodation (for candidates relocating from 100km away)
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Health insurance from day one
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Long-term career development opportunities
Remote Work from Anywhere in Portugal:
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Work from home with provided equipment (PC screen keyboard mouse)
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Occasional in-person attendance at central hubs may be required based on project needs
Apply now and become part of a growing multilingual support team offering top-notch service from the comfort of your home in Portugal!
Employment Type
Full Time
