Perform all job file coordinator tasks related to customer calls job monitoring tracking coordination and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties such as drafting correspondence filing and creating reports.
Primary Roles and Responsibilities
- Monitor job file status and job file audit status
- Maintain job file WIPs
- Monitor and ensure client requirements are followed
- Review and validate initial field documentation
- Create preliminary estimate
- Daily job file coordination including preparing job file reports performing job file backup and completing job file audit process
- Maintain internal and external communications
- Complete and review job file documentation for final upload and the audit process
- Perform job close-out
Necessary Experience and Skill Set
A minimum two years of business experience
Working knowledge of current business software technologies
Superb customer service administrative and verbal and written communication skills
Experience in the commercial cleaning and restoration or insurance industry is desired
Experience in writing estimates and the job file process
Formal Education/Training
High school diploma/GED
Associates/bachelors degree preferred
Physical and Work Environment Requirements
- 2 year(s) of administrative or office-related experience and business experience
- Experience in the commercial cleaning and restoration or insurance/service industry is desired
- Experience with writing estimates job file processes and quality assurance a plus
- Outstanding written and verbal communication skills including proper pronunciation and grammar and a consistently courteous and professional tone of voice at all times
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Capability to work in a fast-paced team-oriented office environment
- Proficiency in Microsoft Office (i.e. Outlook Word Excel)
- Ability to learn new software including Xactimate and proprietary software
- Minimum of HSD/GED Associates/bachelors degree preferred
- Ability to successfully complete a background check subject to applicable law
Normal Working Hours Additional Working Hours and Travel Requirements
This is a full-time position working 7:00 a.m.4:00 p.m. Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.