Club General Manager

Overview:

Founded in 1948 the Balboa Bay Club is a legendary coastal institution in Newport Beach California known for its storied history of elegance exclusivity and seaside sophistication. Once a glamorous retreat for Hollywoods elite the club has evolved into a modern private club offering world-class amenities stunning marina views and a legacy of excellence in service and hospitality. The Club General Manager will uphold this legacy guiding all operations with vision integrity and passion.

Key Responsibilities:

Leadership and Management:

• Provide strategic leadership for all departments including membership member relations/events Spa/Retail DryBar F&B Fitness and recreation.
• Inspire a high-performance culture among department heads and staff fostering collaboration development and accountability.
• Ensure operational alignment with the clubs mission and values.

Member Relations:

• Cultivate strong relationships with members ensuring superior service and responsiveness to feedback.
• Design and implement programs that enhance member satisfaction retention and community.
• Serve as the face of the club to members promoting a culture of hospitality and exclusivity.

Financial Management:

• Oversee preparation and management of the annual operating capital budgets.
• Monitor and drive financial performance ensuring efficient cost control and revenue growth.
• Analyze trends and recommend strategic financial initiatives.
• Vision for capital investments and improvements in the club that will keep evolving with our members.

Operational Excellence:

• Ensure all facilities including (but not limited to) dining venues fitness center club house spa pool and beach are impeccably maintained.
• Establish and enforce operational standards and regulatory compliance.
• Lead initiatives for continuous improvement in service delivery and member experience.

Marketing and Membership Growth:

• Partner with the marketing team to develop campaigns that reinforce the brand and attract new members.
• Support efforts to expand and diversify membership while preserving the clubs exclusive reputation.
• Enhance visibility through community involvement and strategic partnerships.

Event Management:

• Oversee planning and execution of high-profile social events private functions and club-sponsored activities.
• Ensure a seamless guest experience and successful execution of all events.
• Continuous enhancements are a priority to events but keeping tradition in mind.

Stakeholder Engagement:

• Work closely with ownership to execute long-term strategies and provide performance insights.
• Represent the club at industry events and in the local community.

Qualifications:

Education:

Bachelors degree in Hospitality Management Business Administration or a related field. MBA preferred.

Experience:

Minimum of 10 years of progressive leadership experience in a luxury hospitality or private club setting.

Skills:

• Visionary leadership and people management
• Excellent communication and interpersonal skills
• Strong financial and business acumen
• Deep understanding of hospitality service standards
• Proficiency with club management software and operational systems

Personal Attributes:

• High integrity and professional demeanor
• Member-focused and detail-oriented
• Charismatic presence with a passion for luxury service
• Availability for flexible scheduling including evenings weekends and holidays

Application Process:

Qualified candidates should submit a resume and personalized cover letter to Nicole Buenrostro Director of Human Resources

Balboa Bay Club is an equal opportunity employer and celebrates diversity in all its forms.

Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of the job the team member regularly sits for sustained periods of time and stands and walks frequently when working with guests or team members. The team member occasionally grasps objects such as presentation materials. The team member occasionally reaches by extending hand(s) and arm(s) in any direction while performing essential functions of the job. The team member frequently talks when communicating with guests and staff. The team member frequently needs to hear voices while interacting with guests and staff. Many aromas and smells are present in the dining areas. Exerts up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects. The team member is required to have close visual acuity to operate a computer. The team member is required to have visual acuity to determine the accuracy neatness and thoroughness of the reports and cleanliness/maintenance of the property.

The team member is primarily subject to environmental conditions found working inside. The team member is occasionally subject to loud noise (or music) when working in or around the property. The team member is occasionally subject to atmospheric condition such as fumes odors or dusts.

(To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.