Product Owner

WHO WE ARE

Empowering Connections Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity digital signage and cybersecurity. The company connects manages and protects technologies and devices across widely distributed enterprises. SageNets people processes and technologies coupled with its collaborative approach empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs) geographically diverse teleports a central National Logistics Center multiple data centers and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First the company creates trusted reliable and secure technological connections for its customers. Second and perhaps even more importantly SageNet works tirelessly to build trusted human connections with its customers partners and communities. The company believes that by creating discovering and nurturing these trusted connections SageNet enhances the world that connects us all.

With a three-decade track record in managed services SageNet boasts a long-term customer base that includes the nations largest retail financial healthcare utilities and energy organizations. SageNet manages communications for more than 430000 endpoints. Headquartered in Tulsa SageNet has regional offices in Atlanta and Washington D.C.

WHAT YOULL DO

A Product Owner serves as the practice owner and team lead for the day-to-day operations and activities related to Product Management at SageNet. The Product Owner serves as the voice and champion of the products for which they own and is responsible for validating product ideas defining market requirements and ensuring that the product roadmap aligns with the SageNets overall business objectives market dynamics competitive landscape and customer needs.

Positioned at the intersection of Product Development (technical delivery) and Product Operations (marketing & analytics) the Product Owner for Product Management is the driving force behind the what why and how solutions are delivered to our customers. Ensuring that development and go-to-market efforts are focused on the highest-impact opportunities is crucial to SageNets success. By providing day-to-day leadership and direction to the Product Management team overseeing all aspects of the product lifecycle from ideation to launch and ongoing optimization of our Solutions Management processes the Product Owner plays a key role in shaping the future of our managed service offerings.

Major duties and responsibilities:

Product Vision and Strategy:

• Develop and champion a clear and compelling product vision strategy and roadmap for assigned solution areas aligned with the companys overall strategic goals and market opportunities.
• Conduct in-depth market research competitive analysis and customer needs assessments to identify unmet needs and opportunities for differentiation.
• Translate market insights and customer feedback into detailed product requirements user stories and acceptance criteria.

Product Development and Execution:

• Lead cross-functional teams (engineering operations sales marketing) through the entire product development lifecycle from concept to launch.
• Prioritize and manage the product backlog ensuring alignment with business priorities and resource availability.
• Work closely with engineering teams to define and refine technical specifications ensuring feasibility and alignment with the product vision.
• Act as a product lead within an Agile development environment participating in sprint planning stand-ups sprint reviews and retrospectives as needed.
• Make data-driven decisions regarding product features pricing and positioning.

Product Launch and Go-to-Market:

• Develop and execute comprehensive go-to-market plans including product positioning messaging pricing and sales enablement materials.
• Collaborate with marketing to create compelling marketing campaigns and content to drive product awareness and adoption.
• Train sales and support teams on new product features and benefits.
• Monitor product performance and gather customer feedback to identify areas for improvement.

Product Performance and Optimization:

• Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.
• Analyze product performance data and customer feedback to identify trends and opportunities for optimization.
• Continuously iterate on product features and functionality based on data and customer feedback.

Stakeholder Management and Communication:

• Effectively communicate product vision strategy and roadmap to internal and external stakeholders.
• Build strong relationships with key stakeholders across the organization.
• Present product updates and performance metrics to senior management.
• Act as a subject matter expert on assigned solution areas providing guidance and support to other teams

WHO YOU ARE

To perform this role successfully the Product Owner must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge skill education and overall experience required for the role.

Experience & Education

• Bachelors degree in a related field (e.g. Computer Science Engineering Business) or equivalent experience.
• 10 years of experience in product management networking or technology field ideally within a Managed Service Provider (MSP) or technology services environment.
• Proven track record of successfully launching and managing complex technology solutions.
• Experience with Agile development methodologies (Scrum Kanban).
• Experience with cloud platforms and related technologies.
• Strong understanding of network connectivity digital IoT and security technologies.
• Excellent analytical and problem-solving skills.
• Strong communication presentation and interpersonal skills.
• Ability to work effectively in a fast-paced dynamic environment.
• Ability to influence and lead cross-functional teams

Preferred Qualifications

• Experience with specific technologies relevant to the MSPs core offerings (e.g. SD-WAN SASE cloud security IoT platforms).
• Certifications in relevant technologies or methodologies (e.g. PMP Agile certifications).
• MBA or other advanced degree

WHERE YOULL WORK

Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity. Ability to work in a fast-paced environment and manage multiple priorities.

• Positive mindset fearless to ask questions and push against the status quo.
• Ability to drive projects to completion on time.
• Strong desire to work in a collaborative team-driven environment.

PHYSICAL REQUIREMENTS

• Be able to sit for extended periods of time without any problems
• Consistent use of hands and fingers for typing
• Consistent use of eyes to analyze monitoring applications spreadsheets ticketing systems and web on computer screen

CLASSIFICATION*: Exempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: No
DIRECT REPORTS: No
SAFETY SENSITIVE: No

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities duties and skills required. SageNet reserves the right to modify this job description at any time with or without notice. Employment with SageNet is at-will meaning that either the employee or the company may terminate the employment relationship at any time with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Ready to join a team that values trusted connections Apply now!