Contracting Operations Specialist (SDM): Job Description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About Finance Operations

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions procurement billing and payroll services strategic sourcing and supplier relationship management to Stripe.

About Contracting Operations Aka. Supplier deal management (SDM)

As part of the Third Party Engagements team we created a brand new SDM (Supplier deal management) team in 2024. This function is instrumental in building an efficient supplier contracting process reducing friction for business leaders minimizing risk and increasing the velocity at which Stripe can engage key suppliers.

SDM Mission: To drive agreements efficiently via appropriate channels bringing structure to the overall contracting process in partnership with stakeholders while providing a customized and guided user experience and effectively managing value and risk for Stripe

What youll do

Were looking for a SDM Specialist to join our growing team. This individual will help us improve the user experience by processing and reviewing third party (supplier) contracting requests according to the following steps:

1) Intake FAQ: Answer initial questions and educate DRIs on the overall risk assessment and supplier contracting process
2) Contract Preparation: Conduct initial review of contractual terms (or assemble appropriate Stripe templates) and prepare agreements for legal review according to defined guidelines
3) Partner with the business on Commercial Negotiations (if there is an opportunity for this)
4) Customer Service: Provide a DRI first guided experience for all transactions.
5) Ad hoc tasks relating to contracts as applicable - look ups and research for stakeholders and other procurement teams organization systems reconciliation

Responsibilities

• Engage internal stakeholders (e.g. Legal Sourcing Third Party Risk and Stripe Buyers/Business leaders) to prepare and drive contracts efficiently through the various stages of Stripes third party engagements process
• Partner with internal teams such as Finance Legal Security and Sourcing to improve the collaboration between contracting and other functions reducing Stripes risk and improving visibility into our processes
• Utilize templates and fall back positions
• Manage pre-assigned engagements within our Contract Lifecycle Management system (Agiloft)
• Be responsible for end-to-end contract lifecycle management
• Ability to understand commercial and legal language commonly used within commercial contracts demonstrable ease with contractual languagestrong attention to detail.
• Partner with respective business contacts to solve user inquiries related to contracting and if needed troubleshoot as well.
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Analyze internal data to drive operational performance and and pull reporting from Agiloft to drive improvements
• Work closely with other Stripe teams to assist with internal and external ad-hoc requests.
• Be a part of building a brand-new team and operational culture for Stripe

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 4-5 years of relevant experience on formulating and reviewing the end-to-end of contract lifecycle management with a degree in Law or relevant field.
• Excellent communication and organizational skills both written and verbal with the ability to represent Stripe effectively by interfacing with and influencing experienced business leaders.
• Excellent problem-solving skills and demonstrated ability to work independently analyze problems and make complex investigatory decisions
• Ability to earn trust quickly and drive value for a critical function involving multiple stakeholders with the ability to stand behind opinions with sound reasoning
• An operationally focused mindset with a laser focus on efficiency and continuous improvement

• Meticulous attention to detail coupled with a rigorous decision making process
• Strong knowledge of gSuite tools MS-Office products and experience working with/analyzing contracts
• Independently analyze and evaluate information from various data sources to determine a course of action
• Demonstrated experience partnering with cross-functional stakeholders
• Demonstrated history of taking on various types of challenging projects and producing results
• Solution-oriented mindset with enthusiasm for establishing best practice
• Self-disciplined diligent proactive and detail oriented

You will also likely have (not required):

• • Knowledge in the fintech industry
  • The ability to be flexible and comfortable with changing requirements
  • A builders mindset and a willingness to question assumptions and conventional wisdom
  • A passion for creating new systems and solving problems via infrastructure and automation

Required Experience:

Unclear Seniority