Customer Service Representative
Customer Service Representative
Posted on :
31-05-2025
Employer Active
1 Vacancy
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Job Description
The Office of the Registrar at SAIT is an essential part of the student journey the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.
The Opportunity
Are you passionate about helping students Join SAITs Office of the Registrar as a Customer Service Representative and be the first point of contact for student inquiries. Your role will be pivotal in providing consistent reliable information and exceptional service.
Key Responsibilities:
- Respond to student inquiries with patience and clarity.
- Communicate complex information effectively to a diverse audience.
- Resolve conflicts with professionalism and empathy.
- Assist with registrar office transactions (course registrations adding/dropping courses etc.).
- Support students with admissions questions and basic troubleshooting.
Skills Required:
- Calm and patient demeanor even during busy periods.
- Strong communication skills.
- Ability to handle conflict resolution.
- Generalist knowledge to assist with a broad range of student needs.
Join us and make a difference in students lives every day and to be part of our dedicated team!
The Role
- Responds to student inquiries in person online and on the telephone
- The vast majority of this role will be responding to student inquiries in a call centre environment and on a front line
- This individual will also reply to email inquiries in a polite and professional manner
- CSRs will conduct outbound call campaigns to support department KPIs including encouraging registration or fee payment.
- Create and build a respectful working environment using professional language tone and communicationwith our diverse body of clients.
- Expectation of a commitment to intercultural respect for all individuals. Foundational understanding of equity diversity and inclusivity and commitment to ongoing learning.
- In depth understanding of the student cycle. Knowledge of SAIT academic policies and procedures and the ability to interpret and communicate them to students faculty parents counsellors and other stakeholders.
- Accurate data entry maintaining records of student interactions and maintaining the integrity of academic records.
Qualifications & Experience
- 2 years of post-secondary education or equivalent experience
- Diploma preferred
- 2 years customer service experience preferred
Skills
- Strong communication both written and verbal
- Conflict resolution skills
- Knowledgeable of EDI
- Excellent organizational and time management
Job classification: A5019 - Customer Service Representative
Salary range: $46841.60 - $ 50377.60
Hours Per Week: 40
Position End Date:
Posting closing date:
About SAIT
SAIT is a global leader in applied education. Named one of Albertas Top Employers we offer the chance to work with a purpose preparing the next generation of industry leaders entrepreneurs advocates and explorers.
Building on our 100 year history were looking for innovative bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Equity diversity and inclusion (EDI) is essential to achieving SAITs vision to be a global leader in applied education. We encourage applications from women Indigenous people racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. Learn more about EDI at SAIT.
At SAIT we understand that experience comes in many forms. Were dedicated to adding diverse perspectives to SAIT - so if your experience is close to what were looking for please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation if you did not receive one please check your junk mail or try applying through the SAIT career page again.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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