Technology Analyst - ServiceNow Developer
Technology Analyst - ServiceNow Developer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 84900 - 144800
1 Vacancy
Job Description
JOB SUMMARY
We are looking for a ServiceNow Developer to support the development and implementation of the ServiceNow IT Asset Management (Hardware Asset Management and Software Asset Management) capabilities within the ServiceNow Platform. The ServiceNow Developer role is technical in nature and will work with the Director for IT Asset Management Director of the ServiceNow Platform the ServiceNow Architect the ServiceNow administrators the ServiceNow CMDB and ITOM Discovery teams as well as Asset Managers and business stakeholders of the platform.
CANDIDATE PROFILE
Education and Experience
Required:
- Bachelors degree in Information Technology Computer Science or a related field
- ServiceNow Certified Implementation Specialist (CIS) IT Asset Management Certification or equivalent
- 5 yrs of hands-on experience with ServiceNow ITAM ITOM and/or ITSM
- 2 yrs of experience in gathering analyzing and communicating requirements
- 2 yrs of experience in systems administration and/or configuration management
- Excellent analytical and problem-solving skills with the ability to translate complex requirements into actionable plans.
- Strong communication and interpersonal skills with a proven track record of working effectively with cross functional teams and stakeholders.
- Deep functional and technical knowledge of ServiceNow ITAM Modules (Hardware Asset Management and Software Asset Management) Configuration Management Data Base (CMDB) and the IRE.
- Understand maturity of the ITAM modules from ServiceNow and the impact to current business processes and the SN platform.
- Proven experience in implementing and managing ITAM solutions with a focus both Hardware and Software Assets
- Strong knowledge of ITIL processes and how they relate to ITAM (HAM/SAM) practices
Preferred:
- Ability to design and execute asset management strategies that align with Marriott business objectives and industry best practices
- Knowledge of orchestration for Automating IT Processes
- Experience with UI Scripts UI Action UI Macro UI Policies Script includes business rules security rules and workflow development with workflow studio and flow designer
- Experience with scripting languages such as JavaScript Perl and Powershell
- Experience loading data into ServiceNow from third party system using Web Services and Import sets
- Understanding of key technologies used to build ServiceNow integrations including Integration Hub SSO Rest Services etc.
- Experience in Agile and Scrum development approaches
- Hands on experience creating and maintaining APS and data integration processes between ServiceNow and Other Services
- Certified ServiceNow Administrator (CSA) (or ability to obtain in 90 days)
- Experience with planning solutions focused on low code/no code implementations while minimizing customizations.
- Experience in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment.
- Demonstrated success leading small-to-medium scaled initiatives.
- Experience in integrating ServiceNow ITAM with other enterprise systems and third-party applications
- Knowledge of ServiceNow Common Service Data Model (CSDM).
- Strong ability to carry out assigned tasks independently with little supervision
- Strong understanding of the software development life cycle (SDLC).
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
- Knowledge of business environment service requirements and hospitality culture.
- Demonstrated ability to assess customer/client needs creatively approach solutions decide and influence appropriate courses of action.
- Strong communication skills both written and verbal with the ability to describe technical solutions in the terms of the business.
- Experience in working with multi-vendor development environment.
- Experience in working with multi-tiered applications.
- System integration using web services and other web-based technologies such as XML HTML AJAX CSS HTTP REST/SOAP
- Experience with one of more scripting languages: java script Python Perl Unix Shell Windows Shell
- Business rules script includes UI Actions Scheduled Jobs all scripted aspects of ITSM Platforms
- Experience working with varied architectural concepts principles and/or tools relevant to ITSM platforms
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
- Fundamental knowledge of TCP/IP ports and firewalls network protocols IP networks and networking infrastructure
- Strong analytical problem-solving and decision-making capabilities.
- Ability to accomplish results through others particularly by establishing relationships effective controls and leading in a managed service environment.
- Experience of working with ServiceNow platform for global customers.
- Agile/Scrum certifications
- ITIL Foundations Certification
Core Work Activities
- Architectural Expertise: Design scalable reliable and high performance ServiceNow solutions that meet both immediate IT Asset Management Program needs and long-term business goals
- Solution Configuration: Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow the ServiceNow HAM and SAM modules to align with Marriott Business requirements for ITAM and End of Life governance and industry best practices.
- Development: Experience with workflow studio flow designer business rules and service catalog development.
- Innovation: Encourage innovation within the ServiceNow team. Support the exploration of new technologies methodologies and processes that can enhance the efficiency and effectiveness of the teamwork in support of Marriott business requirements.
- Testing and Quality Assurance: Develop ServiceNow configuration test plans and validate functionality data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets desired outcomes.
- Data Migration & Data Integration: Develop and document data migration and Data Integration strategies and plans as data migration and integration activities in support of building out the ITAM function. Ensure data accuracy data consistency and data pedigree.
- Data Analysis: Conduct Data Analysis on Asset and Configuration data to support data quality improvement projects.
- Reporting: Development of custom reporting tables to support business requirements for reporting and analytics.
- Documentation: Creating and maintaining technical documentation including design documentation configurations and user guides.
- Technical knowledge:
- HAM module and its capabilities for hardware tracking inventory management lifecycle management reporting and analytics.
- SAM module and its capabilities for managing software entitlements software lifecycle management reporting and analytics.
- Product Model Management and Normalization
- Content Library Service
- Hardware Asset Workspace and Software Asset Workspace
- Reporting and Performance Analytics
The salary range for this position is $84900 to $144800 annually. In addition to the annual salary the position will be eligible to receive an annual bonus.
Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 28 days after the date of this posting May 29 2025.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
IC
Employment Type
Full-Time
