Client Service Representative
Client Service Representative
Posted on :
31-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-05-2025
Job Description
Description
Position at Liberty Grove Animal Hospital
Veterinary Client Service Representative
Liberty Grove Animal Hospital
Rowlett TX
Liberty Grove Animal Hospital is looking for aVeterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.
At Liberty Grove Animal Hospital a Thrive Pet Healthcare partner you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds: a genuine local feel with the benefits of Thrives national resources.
About You
As a Client Service Representative (CSR)youll play an important role in pets lives by providing care for our precious patients while coordinating and representing all facets of client services. Our CSRs are friendly professional courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.
Experience & Skills Requirements:
The ideal applicant will be friendly and outgoing with a love for both pets and people along with a great attitude and a big smile!
- Customer service experience and 1 year experience in veterinary medicine are required
- Great communication skills - Team oriented with an ability to collaborate and support each other
- Outstanding multi-tasker
- Must be able to work rotating weekends and certain holidays
- Desire to practice empathetic gold standard medicine benefiting our patients
- Are paw-sitive kind and provide trustworthy communication to the patients team members and clients.
- Have the desire to constantly grow and advance as a valued member!
Role Responsibilities:
- Help strengthen relationships with our clients by greeting them and their pet! Help new clients complete registration and notify them of expected wait times.
- Educate clients and answer non-medical inquiries
- Maintain client relationships and service standardsby responding to phone calls taking messages and transferring calls as needed. Regular monitoring of email and faxes.
- Schedule appointments including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders reschedule missed appointments.
- Maintains computer records with up-to-date client and patient data verifies each patient entering the hospital.
- Maintains front desk reception area waiting areas and exam rooms in a neat and clean manner.
- Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge ensuring accurate reconciliation of cash drawer with computer-generated reporting.
- Be willing to guide mentor and support fellow team members.
About the Hospital
At Liberty Grove Animal Hospital we offer primary care services for cats and dogs in Rowlett Rockwall Garland Mesquite Wylie and Sachse. We provide wellness and preventive care surgery vaccines diagnostic testing and grooming.
We are committed to providing exceptional and compassionate veterinary care to our patients and their promise is to be available and grow with our ever-expanding community.
Benefits our care in action
Thrive offers a suite of benefits to support team members emotional physical professional and financial wellbeing. In addition to our health and life insurance and short- and long- term disability plans we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Employer-sponsored childcare and elder care
- Personalized care for every family-forming journey
- Discretionary funds and FREE CE courses
- Pet perks and veterinary service discounts
- Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences your career development can flourish. And in our locally rooted nationally connected community youll be able to make connections access opportunities and find support with ease.
Support for you is as vital as the support you provide.
Youll Thrive with Us
At Thrive you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
- Our vast diverse and free library of continuing education courses - ThriveU
- Live virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Scholarship opportunities and tuition reimbursement
- Move into any specialty hospital type or environment across the nation.
- Leadership training for a thriving and long career in the veterinary profession.
About Thrive
Vet-founded and Austin-born Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet well-being through medical excellence innovative technology and a connected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and our locally rooted nationally connected hospitals benefit from Thrives extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities a supportive work environment that values work-life rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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