Advanced Customer Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
Accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.
Responsibilities
- Responsible for managing the largest and most complex accounts.
- Provides account advice and support across the company to address and resolve complex significant and business critical issues.
- Engages with customers senior leadership to understand strategic objectives business priorities and where / how DN can help.
- Applies client understanding to propose and sell new services.
- Packages best practices and lessons learned into thought leadership methodologies and published assets to help with account sales going forward.
- Influences sales budgeting staffing resource allocation and priority setting for assigned customer(s).
- Broadly impacts the organization and regularly trains coaches and mentors team members.
Qualifications
- Degree or Diploma or equivalent work experience required.
- Experience in a banking environment.
- Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in Account Delivery Management.
- Good English Arabic and French skills (Written and spoken).
#LI-Hybrid #LI-PT1
Required Experience:
Manager
Employment Type
Full-Time
