Revenue / Reservations Manager
Revenue / Reservations Manager
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Job Description
An exciting opportunity for an experienced Revenue/Reservations Manager to join our luxury five-star hotel at Stamford Plaza Melbourne.
- Permanent full time position
- Monday to Friday
About Stamford Hotels and Resorts
Stamford Hotels and Resorts a part of the Stamford Group manages the Groups portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts we understand that our people are our greatest asset.
We strive to retain develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence we encourage entrepreneurial thinking challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency collaboration respect and integrity among our employees business partners and the larger community.
About the Role
We seek a professional analytical revenue strategist with experience in reservations to join our leadership team at Stamford Plaza Melbourne in the role of Revenue/Reservations Manager.
Reporting to the General Manager you will be responsible for managing the hotel room revenue to deliver REVPAR performance against budget growth targets. Through analysis of market and local intelligence to ensure the hotel can pursue revenue growth strategy in line with budget expectations.
This dual function role will also assist with overseeing the reservations team process and operation by coaching and motivating the team to deliver quality service experience and meet set financial targets.
Core functions of your role
To truly excel in this role you will have significant revenue management experience ideally multi-site be a natural leader and obtain thorough knowledge of Australian market trends and landscape.
- Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations
- Daily pick-up analysis strategy adjustments and reporting
- Perform competitive benchmark studies and follow market trends
- Responsible for the projected occupancy analysis and pricing group business strategies
- Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
- Ensure all related systems are configured correctly validated and working to full capacity
- Create and maintain a 12-month rolling demand calendar
- Create and develop pricing strategies in conjunction with the individuality of each hotel
- Oversee and audit the standards and operations of the reservations department
- Ensure web site booking process is maintained up-to-date and functional
- Responsible for best practice standards to include: competitor analysis; environmental scanning; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concept
- Work with stakeholders to ensure web site booking process is maintained up-to-date and functional
- Reduce the cost of distribution by finding new less expensive means of delivering business
- Prepare outline for and support the annual revenue budget process
About you
We seek at least 3 years experience in hotel revenue and reservations management with a track record of successful strategy implementation who is highly computer literate with a high-level understanding of Excel.
- Exceptional analytical and numeric skills for fast data crunching
- Ability to work under own initiative in a highly pressured environment
- Effective listening skills and the ability to anticipate business needs
- Able to develop relationships with 3rd parties and the hotel teams
- Capacity to read situation understand environments and respond accordingly
- Capable of prioritizing between revenue generating actions and time-consuming tasks with low yield impact
- Well-developed interpersonal adaptive influencing and supervisory management skills
- Proven experience in driving results and achieving and exceeding targets and KPIs
- OPERA/OPERA Cloud knowledge is desirable
- Meet the legal requirements to live and work unrestricted in Australia
Culture and Benefits
- Discounted meals and non-alcoholic beverages
- Supplied meals during allocated rostered shifts
- Employee Assistance Program
- Complimentary onsite dry cleaning
- Career growth opportunities
- Complimentary onsite car parking
How to Apply
If you have the experience well give you the opportunity.
Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis covered under applicable law.
#spm
Required Experience:
Manager
Employment Type
Full-Time
