Case Manager ()
Case Manager ()
Posted on :
31-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-05-2025
Job Description
So it is our pleasure to announce that we are currently seeking an full-timecandidate for the role of Case Manager (CM) to join our team! Veterans preferred for specific VA Shelter locations.
By ICL definition under the direct supervision of the Program Supervisor a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff while assuring plan implementation through direct case management or co-provider services in addition to primary or shared responsibility depending upon the specialty or discipline in providing the residents with specific linkages/advocacy services with co-providers of housing mental health substance abuse healthcare services parole boards etc. In short for some residents the CM will be the major provider of a particular service and for others a secondary support agent.
MIN. ROLE REQUIREMENTS & PREFERENCES:
- LOCATION: Brooklyn NY 11201 Available 5 Days min. Monday to Sunday with options for O.T. Shift: Days & Hours TBD
- EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields social work psychology nursing rehabilitation education occupational therapy physical therapy recreation/recreation therapy counseling sociology community mental health child and family studies speech andhearing OR a practicum encompassing a substantial number of activities with the target population alongside coinciding experience with providing direct services to individuals with mental disabilities preferably in a shelter setting
- BA Degree and 1 years of case management or relevant human services exp.
- BA Degree with 1-year practicum and 1 years of case management or relevant human services exp.
- AA Degree and 3 years of case management or relevant human services exp.
- GED/HSE or HS Diploma and 5 years of case management or relevant human services exp.
- Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP)
- Proper attire always this includes work pants boots and outer/inner-wear with the ICL company logo (provided after training)
ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES:
- Ability to stand stoop bend and stretch for long periods of time
- Ability to effectively use computer software such as MS Word and Outlook
- Ability to consistently report for work as scheduled being on-call if needed
- Knowledge of the causes and processes of mental illness and substance abuse disorder
- Ability to perform medium to heavy manual labor including lifting objects weighing up to 50 lbs
- Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders
- Strong problem-identification and solving skills with an awareness of self and ones impact on others
- Ability to work independently and as a team to conform to all applicable safety and accountability measures
- Strong communication listening interpersonal writing and conveying skills bi-lingual is a plus but not mandatory
- Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities
- Ability to learn understand and comply with all state and city regulations policies and procedures regarding case management
- Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting
- Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below...
CASE MANAGEMENT TASKS:
- Housing Support perform regular inspections of the residents living areas to ensure the safety of the residents accountability of ICL property and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manual
- Team and Staff Support function as an effective team member including performing share of work cooperating with coworkers securing cooperation and maintaining professional relationships and boundaries with co-workers supervisors and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents allegations or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings and supervisions as well as in-service trainings and developmental activities
- Compliance Support comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws regulations and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvement
- Admin Support prepare and complete accurate incident and documentation reports and other written materials in accordance with ICL policy in a timely manner; develop evaluate implement and modify a case management plan meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans assessment info medical records and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical psychological and social factors contributing to the residents situation as well as info about the residents strengths needs abilities and preferences; continually document residents treatment progress developing measurable and objective service plans that maximize a residents strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt.
RESIDENT SUPPORT TASKS:
- Resident Integration show empathy to residents upon entry; participate in orientation of new residents explaining the types of clinical services recreational activities and ICL programs that are available; instruct the resident in daily living skills socialization skill enhancement and conflict resolution
- Service Plan Support obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents cultural and ethnic background customs needs beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays skills training plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write create understand and follow verbal and written instructions and questions from residents
- Community Support actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers and in establishing connections with local community resources
- Travel & Recreational Planning provide residents on both an individual or group basis with transportation for housing placement service appointments recreational or other service plan-related purposes as appropriate; plans arranges and/or escorts residents to social or recreational service activities
- Education Support assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions appearance demeanor
- Finance Support assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting banking and resident skills such as shopping wisely from a price and product perspective credit taxes etc.
- Medical Support provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed by increasing understanding of self and others and by addressing service needs strengths abilities and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities social agencies government offices or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residents
- Conflict Resolution perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations working with residents families and staff in a caring and respectful manner
- Discharge Support facilitate individualized services to residents meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differences
- Perform other job-related tasks as assigned in an organized and detail-oriented manner
- Please Note: To perform this job successfully an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.
If you feel that youre a suitable candidate for this role and would like to join our organization please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below
ICL BENEFITS:
PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20 hours and EDU Leave is 40 hours ONLY!
- PAID Orientation and Training
- Choice of full and/or partial Health Dental and Vision Benefits (spousal and child coverage available too)
- Life & AD&D Insurance Medical Flexible Spending
- Mental Health Services and Providers
- Educational & Parental Leave
- Tuition & Work-Life Assistance
- Commuter Benefits Plan
- Employee Assistance Program
- Matching 403B (non-profit)
- Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.
- Discounts on select ticketed purchases provided by Plum Benefits
- And many more
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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