Caesars Rewards Supervisor - Silver Legacy (Reno)
Caesars Rewards Supervisor - Silver Legacy (Reno)
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Job Description
Starting pay: $21.00 USD
JOB SUMMARY
Responsible for protecting company assets. Accurately handles customer exchanges for chips/cash equivalents for cash cash checks within established procedures exchange foreign currency and all other associated Cage/Caesars Rewards functions.
ESSENTIAL DUITIES AND RESPONSIBILITIES (May include but is not limited to the following)
- Ensure excellent guest service and demonstrate a sense of urgency while performing duties
- Always present oneself as a credit to the department and serves as customer service role model for other employees
- Meet attendance guidelines of the job and adhere to the departmental and company guidelines
- Supervise and direct subordinate department staff
- Monitor and track employee files and documentation
- Evaluate employee performances coaches and provides feedback
- Provide assistance to other departments by answering all company emails and replaying in a timely manner
- Ability to adapt quickly to rapidly changing business levels
- Effectively and enthusiastically communicates the benefits of the customer loyalty program and offers Caesars Reward Visa to every guest
- Cross sells property events (shows promotions etc.) and amenities (hotels restaurants etc.)
- Collaborates with work group and all support departments to ensure player satisfaction
- Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems
- Ensures integrity and confidentiality of all customer data
- Complies with all state federal and regulatory policies and procedures Encourage customers to play midway games explain game objectives awards prizes and explain rules Exemplify our core values family style service our mission and vision
- Exemplify our DEI (diversity equity inclusion) culture
- Performs other job-related duties as assigned
KNOWLEDGE SKILLS AND ABILITIES
- High School Diploma or equivalent preferred
- Minimum of 1-2 years supervisor experience required
- Computer experience (WORD EXCEL PowerPoint etc.) necessary for data entry and able to type 35 words per minutes
- Ability to communicate with all levels of management in a clear friendly and confident manner
- Must be able to get along with fellow team members and work as a team
- Must present a well-groomed appearance
- Must be self-motivated and be able to handle more than one function at a time by being well organized and dependable
- Must be able to read write speak and understand English
- Good mathematical and clerical aptitude for accurate record keeping
- Excellent customer service skills
- Ability to obtain/renew all government required licenses or certification specifically a Nevada Gaming license
PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)
- Must be able to move in and around the Casino/Hotel areas and Cage/CR areas throughout the entire shift
- Must be able to stand and walk for long periods
- Must be able to keep aware of the constant changes and enhancements of the Cage and Caesars Rewards programs
- Must be able to respond calmly and handle many customer demands in a fast-paced environment.
- Must be able to bend stoop crouch kneel twist balance
- Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts on the casino floor
- Responds to visual and aural cues
- Must have manual dexterity to be able to operate the following equipment: computer telephone photocopy machine fax machine ten key embosser printer and all department equipment
- Must be able to tolerate areas containing second-hand smoke
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy pregnancy-related conditions or where a conflict exists between the position and individuals religious beliefs or practices.
As a part of the new hire process candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
