Customer Liaison Officer
Customer Liaison Officer
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Job Alert
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GBP 25001 - 40000
1 Vacancy
Job Description
Contract:Full Time Permanent
Closing Date:Wednesday 18th June 2025 at 9:00 AM
Interview Date:Wednesday 25th June 2025 (In Person)
Are you passionate about delivering exceptional customer service and making a real difference in your community Were looking for aCustomer Liaison Officerto join our team atbdht where people are at the heart of everything we do.
About the Role
As a key member of our team youll be the vital link between our customers contractors and internal teamsensuring smooth communication and a positive experience throughout our investment and repair programmes.
Youll:
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Act as the main point of contact for customers during planned and capital works.
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Resolve issues quickly and effectively ensuring high levels of customer satisfaction.
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Manage appointments and support consultation meetings with customers and leaseholders.
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Arrange temporary accommodation and support customers throughout the decanting process.
About You
Were looking for someone who:
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Has experience in a customer-facing role ideally within housing or a similar sector.
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Is a confident communicator with strong negotiation and influencing skills.
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Can work independently under pressure and manage multiple priorities.
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Is IT-savvy with experience using Microsoft Office and other systems.
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Holds a valid driving licence and has access to an appropriately insured vehicle.
A basic DBS check will be required for this role.
What We Offer
We believe in rewarding our team with more than just a salary. Heres what you can look forward to:
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32 days annual leaveplus bank holidays
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Holiday purchase & buy-back schemes
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Team outingswith an annual team budget
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Electric vehicle leasingthrough Octopus Energy
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Pension schemewith SHPS
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Life insurancefor pension members
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Employee Assistance Programme
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Mental Health First Aiders
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Healthcare cashback planvia Healthshield
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Retail discounts
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Long Service Awards (given at 1 year 5 years and in increments of 5 years following this)
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Reimbursement for professional subscription fees
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Corporate Sponsorship opportunities
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Reimbursement for HRT pre-paid certificates
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Reimbursement for annual flu jab
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Free parking and refreshments
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Monthly staff compliments raffle
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Wellbeing calendar of events throughout the year
Join us and be part of a supportive forward-thinking organisation that values your voice and your contribution.
Apply now and help us build better communitiesone customer at a time.
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
INDMED
The Company
BDHT employs 170people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
BDHT is a people based organisation and our people are actively encouraged to bring their whole selves to work. The things that are important to you become important to us too.
We believe in our people and actively support them based upon three core themes: Look after yourself Look after your colleagues and Look after the business.
We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff so we actively encourage fun and expect that it is part of the normal working day.
Our Values
Our Benefits
Pension Scheme
32 Days Annual Leave Plus Bank Holidays
Employee Assistance Programme
Agile Working
Mental Health First Aiders
Holiday Buy Back Scheme
Healthcare Cash Back Scheme
Our Gallery
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
