Dining Room Host -Summer 2025 -Moraine Lake Lodge
Dining Room Host -Summer 2025 -Moraine Lake Lodge
Posted on :
31-05-2025
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1 Vacancy
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Job Description
Dining Room Host
Department: Dining Room
Reports to: Dining Room Supervisor
General Description:
The Host (Fine Dining) in the Walter Wilcox Dining Room is responsible for guest service within the dining room library and patio. This position requires strong multi-tasking skills and its main responsibilities include but are not limited to; dining reservations as well as maintaining reservation books greeting and seating guests setting up floor plans and server sections assisting servers when necessary acting as a liaison with the kitchen and maintaining the library during tea time and interpretive shows.
Essential Duties and Responsibilities:
Guest Service & Operations
- Greet guests and contribute to a positive experience by connecting with our guests offering excellent product knowledge beverage options & pairings as well as providing local area knowledge
- Accurately take dining room reservations
- Suggestive selling up selling and menu promotions to suit your guests
- Strong menu knowledge and beverage pairings offered to guests make note of special requests and follow up on any menu questions/suggestions
- Prepare and deliver all beverages in a timely manner follow wine service steps as needed
- Responsible for full table service (order taking food runner and bussing/clearing tables)
- Ensure quality assurance checks are completed in a timely manner
- Open communication (with a sense of urgency) with Dining Room Supervisor and/or Executive Chef to address all guest needs complaints or suggestions as they arise
- Efficiently operate dining room POS (Five Star) system and complete cash-out at end of shift
- Assist in maintaining service standards for breakfast buffet
- All other duties as assigned by the Dining Room Supervisor
Team Work & Other Duties
- Maintain strong communication & relationships with all Moraine Lake Lodge departments
- Follow all procedures outlined in the emergency manual
- Maintain a positive team oriented working environment
- Promote Moraine Lake Lodge during lodge arranged events activities
- Be knowledgeable and promote Moraine Lake Lodge Cathedral Mountain Lodge Banff National Park & surrounding areas.
Food Safety & Cleanliness
- Promote a safe work environment including food safety
- Clean floors walls counters windows in dining room and service areas
- Polish glassware and cutlery
- Recycle bottles
- Keep restaurant and storage areas stocked with supplies/product and in an orderly fashion
- Clean restaurant equipment
- Follow all HAACP and Food Safe requirements.
- Min. 1 yr. of previous host or serving experience
- Knowledge of wines; bartending experience
- ProServe certificate or equivalent
- Previous hotel experience an asset
- Must be 100% guest service oriented have excellent people skills with a positive and upbeat personality
- Outdoor enthusiast a passion for hiking and exploring the Rocky Mountains
- Second language an asset
- Able to work a variety of shifts including evenings weekends and holidays to meet the needs of the business
- While performing the duties of this position Team Members are required to be on their feet for extended periods of time
- Ability to work with outside with varying weather conditions (ex. Extreme Heat Extreme Cold Rain Snow)
- Occasionally required to lift and carry up to 50lbs
- Occasionally required to lift and climb a step ladder or step stool.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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