In Room Dining Waiter
In Room Dining Waiter
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Job Description
- Adhere to company policy and procedures as stated in the company Handbook
- Consistently offer professional friendly and engaging service
- Provide the highest quality service to all guests at all times by instilling the company philosophy.
- Set up break down and reset the In-Room Dining service station
- Speak with others using clear and professional language and answer the phones using appropriate etiquette in accordance with company standards
- Deliver proper efficient and friendly service to our guests in their rooms and other assigned hotel spaces
- Deliver orders requests and amenities in a timely manner to the correct rooms.
- Correctly set up trays and carts to be delivered according to the guests requests
- Engage and genuinely interact with guests while anticipating their needs
- Explain food and beverage items in detail to our guests
- Pick up and remove dirty trays and tray tables from guest rooms and guest floors
- Follow all hotel standards LQA standards and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
- Participate actively in the resolution of guest concerns.
- Complete any necessary opening and closing paperwork and side work duties as required
- Complete inventory and requisition forms
- Control costs and waste
- Work well with others as a team
- Prepare food and beverage as per guidelines
- Assist in filling in at other F&B areas and/or outlets as needed
- Maintain regular and predictable attendance
- Perform other related duties as assigned
Qualifications :
Essential
- Ability to communicate clearly and efficiently in English both verbal and written.
- Recent experience within in room dining or a similar role.
- Market knowledge of competitors and event industry trends.
- Strong food and beverage knowledge.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- To be detail oriented and to work within a team.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Fluency in Turkish and English
Desirable
- Previous experience within a luxury hotel environment working with LQA Forbes 5* or equivalent standards.
Additional Information :
Your team and working environment:
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
