Client Relationship Manager
Client Relationship Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position: Client Relationship Manager
Location: Victoria
Employment type: Full-time
Are you someone who enjoys building strong relationships and partnerships with clients while seeking to provide added value and opportunities for clients staff and the company We need you at ARA a highly reputable national company rapidly expanding in Australia and New Zealand!
About the role
Reporting to the Regional Operations Manager (VIC/TAS) this is an exciting opportunity for a motivated and capable individual to join our team as a Client Relationship Manager. In this role you will be responsible for ensuring smooth and profitable operations across the state including but not limited to regional Victoria (For example Warrnambool Shepparton Bendigo Ballarat Wodonga). You will develop strong relationships with clients suppliers and the broader operations team demonstrating a high level of commitment and accountability.
Key responsibilities include maintaining compliance with contractual and legislative obligations supporting operational readiness and driving positive client satisfaction. Your contribution will be instrumental in laying the foundation for ARAs continued growth and success.
Duties include (but are not limited to):
- Effectively manage day-to-day account management and delivery of cleaning services to clients including proactive site inspections toolbox talks portfolio growth and work orders.
- Implement a proactive approach to meet client requirements achieve expected outcomes and promote improvement. Ensure the service delivery standards and specification compliance are met.
- Promote and monitor safe work practices. Ensure compliance with risk management quality assurance workplace health and safety and statutory and contractual obligations.
- Induct and train new staff in alignment with the expected standards and quality of the cleaning industry.
- Produce summary reports manage and monitor rosters and complete payroll timesheets for your assigned portfolio.
About you
As the successful candidate you will ideally be someone who strives for excellence with a continuous improvement mindset and a flexible approach remaining highly adaptable and calm even during challenging and busy times. You will ideally have:
- Demonstrated experience in client relationship management in the cleaning industry (highly desirable).
- Demonstrated a track record of dealing with clients suppliers and management
- Excellent interpersonal and communication skills (both written and oral) and strong abilities in conflict resolution and problem-solving with a wide range of clients and internal teams
- Proficient computer skills in the MS Office suite
- Effective presentation organisational problem-solving multi-tasking and time management skills to efficiently prioritise and meet competitive deadlines
- Demonstrated the ability to work as a great member of our team with the ability to exercise independence
- Initiative and a proactive approach to work including undertaking tasks outside of core requirements
What we can offer
- Competitive salary allowance and tenure award
- Professional development opportunities
- Novated Lease Facility
- End of trip facility
- Discounted corporate gym membership
- Private health insurance discounts
- Membership in Lifestyle benefits programs gives you access to generous employee discounts.
- Employee Assistance Program (EAP) for you and your family
ARA Property Services supports equal employment opportunity inclusion and diversity in the workplace. Visit our website at
Wed love to hear from you. Apply now! If you want to have a confidential chat please call ARA People & Culture Team onor
About the Company
ARA Property Services is a national commercial cleaning and property maintenance company. Through our commitment to excellence and drive to be better ARA Property Services has earned a prominent reputation and enjoyed significant growth in the commercial cleaning industry for over 20 years.
We are specialists in the cleaning and maintenance of offices retail outlets commercial buildings multi-sites and educational facilities. We are a provider of integrated property maintenance services offering contract cleaning maintenance services carpet steam cleaning professional window cleaning graffiti removal and emergency property-related services. Our extensive customer base spanning the capital and most regional areas throughout Australia and New Zealand provides us with clear insight into the unique requirements of all our customers.
Required Experience:
Manager
Employment Type
Full-Time
