Child and Family Coordinator (NDIS)

The Child & Family Coordinator (NDIS) is responsible for providing operational coordination and administrative support to staff and clients accessing Royal Far Wests NDIS services.
Working closely with the multidisciplinary clinical teams the Child & Family Coordinator (NDIS) will play a key role in ensuring services are running smoothly clients and staff are well supported and interactions with our clients are of the highest standard.

This is a full time position but could be offered on a part time basis for the right candidate (potentially four days a week or five days a week with shorter working days)

Key responsibilities are:

Supporting parents/carers through the intake process as the first point of contact for enquiries.

Liaising with families accessing Royal Far West NDIS services (online or in-person in Manly) to schedule appointments across a team of multidisciplinary clinicians and coordinate referrals travel arrangements and accommodation where required.

Providing operational support to a team of multidisciplinary health professionals/clinicians.

Developing and managing relationships with parents/carers and external school staff to effectively guide them through Royal Far Wests NDIS services and support service delivery.

Utilising multiple complex operational systems to coordinate client care schedule appointments and manage daily tasks.

YOUR SKILLS AND EXPERIENCE ARE
A minimum of 3 years experience in a coordination and/or administrative role

High quality customer service skills with the ability to deliver to culturally and socio-economically diverse customers.

The ability to work flexibly and autonomously in a dynamic environment

A demonstrated ability to prioritise tasks and maintain a high level of attention to detail

The ability to self-manage and be resilient to multiple stakeholder demands

A proactive and action driven attitude with proven problem-solving skills

The ability to navigate and operate multiple complex computer systems and databases as well as Microsoft Office (Word Excel Outlook Teams)

Excellent communication and interpersonal skills

A demonstrated ability to exercise judgment confidentiality initiative and diplomacy

OUR CULTURE:

Royal Far West is a rewarding inspiring diverse and purpose driven workplace which aims to elevate and harness our people power to support the health and wellbeing of country children for generations to come.

Our core values of Care Connection Passion and Impact are integral to the organisation. Respecting and upholding these values enables us to maintain a positive innovative and highly collaborative workplace culture.

BENEFITS OFFERED

Royal Far West has been recognised as one of Australia and New Zealands Best Places to Work in the prestigious annual list published by The Australian Financial Review and Boss Magazine. Our extensive benefits offered include:

• Structured induction program
• Meaningful work where you are making a positive difference. You will be supporting childrens mental health their wellbeing and helping them to build resilience.
• Career and professional development opportunities: There are great opportunities to learn best practice we offer an Impactful Leadership Program to emerging leaders interactive workshops offered to develop your work skills as well as online mandatory training.
• $62500base salary 11.5% superannuation
• Salary Packaging up to $15900 of your general living expenses can be offered tax free meals and entertainment up to$2650 pa tax free. See details at
• Work/Life Balance work from our beautiful location at Manly Beach or work from home orientation will be held in Manly and occasional attendance thereafter in Manly is required. A laptop provided to work remotely and we offer a purchase leave scheme.
• Recognition & Reward Length of service awards and recognition awards aligned to our values.
• Positive Culture We are an inclusive organisation welcoming people from all walks of life!
• Beautiful location at Manly beach: easy access by bus ferry and parking options. We are based in an architecturally designed building purposely built to deliver our services. We have showers and towels available for your use so going for a swim before or after work is possible.
• CARE Days - up to 5 days off to look after individuals health and wellbeing on top of Annual and Personal Leave with the intention to provide employees with an opportunity to take regular breaks throughout the year.
• Benefits Program with discounts available on many high street purchases across Australia and access to novated car leasing.
• Pandemic Leave - 7 days paid leave per calendar year to employees that have been impacted by either a disaster or pandemic which effects their ability to attend work.
• Gifted Leave - gifting leave of up to 3 working days over the Christmas and New year holiday period.
• Paid Parental Leave 14 weeks full leave pay for the primary care giver and 4 weeks full leave for the non-primary care giver. Access to paid lactation breaks and lactation facilities.

HOW TO APPLY

If you like to take the first step in developing your career in a purpose led organisation please submit your CV and cover letter addressing the essential criteria by clicking on the Apply button.

For further information please contact Stephanie Bryant - Operations Manager - position description is available on the Royal Far West website will be reviewed as they are submitted so please dont delay in submitting your application.

Royal far West is privileged to work with First Nations communities and families. We are committed to the process of reconciliation and we value and respect the diversity of our employees.

Royal Far West does not discriminate based on race colour religion sex sexual orientation gender identity or expression national origin age disability marital status or based on an individuals status in any group or class protected by applicable law.

Royal Far West encourages applications from minorities and all other qualified applicants.

Only those applicants who have the right to work and are currently residing in Australia can be considered.

As a child safe organisation all employees at Royal Far West are required to provide a NSW Working with Children Check and vaccination record against Covid-19.

As this role is working to provide services to NDIS clients you will also be required to provide a NDIS Worker Check.