Salesforce Functional Senior Business Analyst
Salesforce Functional Senior Business Analyst
Posted on :
30-05-2025
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1 Vacancy
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Job Description
Our client is a leading technology-driven enterprise that specializes in delivering cutting-edge digital transformation solutions. With a strong presence in the industry they focus on leveraging enterprise solutions and digital technologies to streamline business processes enhance efficiency and drive innovation. Their commitment to Diversity Equity and Inclusion (DEI) along with corporate sustainability initiatives ensures a dynamic and inclusive work environment that fosters growth and collaboration.
Job Responsibilities:
- Act as a key functional expert in Salesforce Sales and Service Cloud ensuring effective implementation and optimization.
- Collaborate with stakeholders to gather analyze and document business requirements focusing on Dealer Management and Order Management processes.
- Conduct fit-gap analysis and create functional design documentation to align business needs with Salesforce capabilities.
- Lead and participate in user acceptance testing (UAT) ensuring system functionalities meet business expectations.
- Provide training and support to business users enhancing their understanding and adoption of Salesforce solutions.
- Drive requirements management activities ensuring that any changes are properly assessed and approved by relevant stakeholders.
- Conduct solution assessments and validations ensuring functional and technical specifications align with business objectives.
- Work closely with cross-functional teams ensuring seamless Sales and Service management process integration.
- Communicate effectively with stakeholders to provide insights recommendations and status updates on project progress.
Required Skills & Experience:
- 6-8 years of overall experience with a minimum of 4 years in Salesforce.
- Strong expertise in Salesforce Sales and Service Cloud with hands-on experience in requirement analysis design documentation and testing.
- Domain experience in Automotive or Manufacturing industries is essential.
- Good understanding of Dealer Management and Order Management processes.
- Basic Salesforce Administration knowledge with an understanding of its capabilities.
- Proven experience in conducting UAT business user training and solution validation.
- Strong analytical problem-solving and stakeholder management skills.
- Excellent communication and documentation abilities.
documentation skills,requirement analysis,problem-solving skills,stakeholder management,salesforce,design documentation,analytical skills,business user training,salesforce service cloud,salesforce sales cloud,user acceptance testing (uat),communication skills,solution validation,cloud,sales
Employment Type
Full Time
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