drjobs Customer support ExecutiveFor real estate groupMoshi

Customer support ExecutiveFor real estate groupMoshi

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1 Vacancy
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Job Location drjobs

Pune - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Overview:
We are looking for a Customer Support Executive to handle customer inquiries provide property-related information and assist in ensuring a seamless customer experience. The ideal candidate should have excellent communication skills a customer-centric approach and a basic understanding of the real estate industry.
Key Responsibilities:
  • Handle inbound and outbound calls emails and WhatsApp inquiries from customers regarding real estate projects.
  • Provide detailed information about property listings pricing amenities and payment plans.
  • Schedule site visits and follow up with potential customers to ensure engagement.
  • Maintain and update customer records in the CRM system.
  • Address and resolve customer queries complaints and concerns professionally and efficiently.
  • Coordinate with the sales and marketing team to ensure smooth lead management.
  • Assist customers with documentation and post-sales support.
  • Build and maintain strong relationships with customers to enhance satisfaction and referrals.
Requirements:
  • Education: Graduate in any discipline BBA MBA preferred).
  • Experience: 1-3 years in customer support preferably in the real estate sector.
  • Languages: Proficiency in Marathi Hindi and English (Mandatory).
  • Skills: Strong communication problem-solving and negotiation skills.
  • Proficiency in MS Office and CRM software is a plus.
  • Ability to handle customer queries patiently and professionally.

real estate,communication,negotiation skills,strong communication,problem-solving,ms office,crm,crm software,customer support,customer service

Employment Type

Full Time

Company Industry

About Company

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