Customer Support and Admin Assistant (Remote)
Customer Support and Admin Assistant (Remote)
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1 Vacancy
Job Description
This is a remote position.
Company Overview
ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia India and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.
At ClearDesk we handle the sourcing recruiting and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations and we take pride in our ability to match each client with the right talent to suit their unique needs.
Our Mission
At ClearDesk were passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible enabling them to thrive in todays competitive business landscape. Additionally were committed to helping our remote talent develop their careers within outstanding teams while supporting their families.
But we dont stop there. Were constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk we believe that when everyone succeeds we all succeed.
Job Description
We are seeking a highly skilled and motivated Customer Support and Admin Assistant to join our team. The ideal candidate will provide vital administrative and customer service support ensuring smooth daily operations. This role involves managing customer communications (both inbound and outbound) maintaining accurate records in CRM systems scheduling appointments processing orders and handling documentation.
Responsibilities
- Enter and manage data across various systems
- Scan and upload work orders into the database
- Manage and utilize CRM platforms (Managely Pipedrive)
- Build optimize and manage workflows and task boards (Trello)
- Make outbound calls and follow up on sales leads
- Place equipment orders and schedule appointments
- Perform regular data audits and system transfers
- Provide outstanding customer service and handle inbound calls
- Support both B2B and B2C operations
- Participate in team meetings and contribute to ongoing improvements
- Assist with general administrative tasks
Requirements
- College educated
- Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
- Must be comfortable with using Hubstaff a time-tracking application
- Experience with custom Customer Relationship Management (CRM) systems
(e.g. Pipedrive Managely) - Experience with Project Management tools (e.g. Trello)
- Professional-level English (written and verbal/voice)
- Computer or laptop with access to the internet (minimum speed of 25 Mbps)
Compensation and Benefits
- Competitive salary
- Work from home
- Prepaid HMO
- Bonuses and incentives
- Paid training
Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment please disregard it and report it to us immediately. For your security please ensure that all communications are conducted through emails originating from (@ or @)
Employment Type
Full Time
