Product Manager SmartInsure
Product Manager SmartInsure
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Job Description
The Product Manager for SmartInsure is responsible for leading the design development implementation and commercial success of a robust medical insurance back-office management system across the Group. SmartInsure covers the entire insurance lifecycle including underwriting claims member and provider management product setup reinsurance finance and case will play a pivotal role in defining product strategy ensuring competitive positioning and driving adoption across healthcare and insurance organizations. This includes full lifecycle management from ideation and go-to-market to resource and implementation planning client delivery and revenue realization.
Key responsibilities and accountabilities:
Product Strategy & Revenue Ownership
- Drive engagement with all stakeholders to define the SmartInsure product vision and strategic direction
- Own the product vision roadmap and realization of the strategic goals for the product.
- Drive commercial outcomes through pricing strategy value proposition alignment and identifying new revenue streams.
- Work closely with Sales and Business Development teams to align product features to market demand and revenue goals.
Product Development & Road Mapping
- Drive the vision strategy and continuous evolution of a scalable product roadmap that aligns with customer needs regulatory standards and market opportunities.
- Advise on prioritization of product features and enhancements based on ROI client impact market trends and technical feasibility
- Collaborate with the Project Manager during sprint retrospectives to review progress capture feedback and align backlog priorities ensuring product goals are continuously refined and met.
Customer Delivery & Implementation Support
- Collaborate with the implementation and operations teams to ensure smooth client onboarding and solution delivery.
- Participate in requirement analysis solution customization and support project planning including timelines risks and resource needs.
- Ensure product quality and customer satisfaction through structured testing training and change management plans.
Resource & Operational Planning
- Work closely with delivery teams to ensure resource planning aligns with product roadmap priorities.
- Support cross-functional alignment across technical operational and client-facing teams to optimize delivery capacity and efficiency.
Market Competitiveness & Innovation
- Conduct competitive analysis and market research to ensure SmartInsure stays ahead in features user experience compliance and tech adoption (AI STP analytics).
- Explore and test new features or modules to keep the product relevant and future ready.
Bid Proposal & Demo Support
- Play a lead role in supporting pre-sales activities including proposals RFPs solution design and client presentations.
- Develop compelling product collateral and deliver product demonstrations to prospective clients and strategic partners.
- Customize product pitches and proposals in alignment with client-specific needs emphasizing SmartInsure s differentiators.
Stakeholder & Partner Management
- Maintain strong relationships with clients insurance domain experts reinsurance partners and regulatory bodies.
- Act as the primary point of contact for product queries roadmap updates and cross-functional coordination.
Performance Monitoring & Data Analytics
- Monitor product KPIs including adoption usage claim processing times revenue contribution and user satisfaction.
- Utilize data and feedback loops to inform product improvement and prioritize enhancements.
Requirements
Academic & Professional Qualifications
- Bachelor s degree in insurance Business IT or related field Insurance certification is a plus.
- Minimum 5 years of product management experience ideally in healthcare InsurTech or enterprise SaaS platforms.
- Strong understanding of medical insurance workflows including underwriting claims & reinsurance.
- Proven ability to deliver commercially successful software products and drive growth.
- Solid experience in Agile methodologies and working with cross-functional teams.
- Strong understanding of insurance industry operations and workflows with Strong knowledge of insurance compliance standards
Skills Knowledge and Abilities
- Strategic Thinking: Ability to shape product direction aligned with business goals & market dynamics.
- Revenue Focus: Skilled at linking product performance to financial outcomes and ROI.
- Stakeholder Engagement: Excellent communication leadership and interpersonal skills across technical and non-technical audiences.
- Execution: Strong organizational skills to manage multiple projects and deadlines effectively.
- Leadership: Capable of influencing without authority and rallying teams toward a shared product vision.
- Customer Orientation: Deep empathy for customer needs and ability to translate them into product solutions.
Key Performance Indicators (KPIs)
- Revenue Growth: Direct product contribution to top-line revenue.
- Delivery Efficiency: On-time and in-scope implementations.
- Customer Satisfaction: Adoption rates NPS support ticket trends.
- Product Competitiveness: Win rate in bids feature gap vs. competitors.
- Innovation: Number and success of new modules/features.
- Operational Impact: Reduction in claim turnaround time manual workload and fraud.
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Employment Type
Full Time
