Bilingual Technical Support Specialist
Bilingual Technical Support Specialist
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Job Description
On behalf of our client Electric Avenue we re seeking a Bilingual Technical Support Specialist to join their growing team either in a hybrid role based in Halifax or fully remotely from Fredericton.
About Our Client:
Electric Avenue was founded with one simple mission: to speed up electric vehicle adoption in North America by providing convenient affordable easy-to-use smart charging solutions for residential commercial use. Their industry-leading suite of products is backed by their custom-designed enterprise software that provides businesses with full management of their charging stations from station health monitoring flexible payment/billing options to user access dynamic load management. Based in Halifax NS they work with international industry-leading partners service customers throughout North America.
The Opportunity:
We are seeking a Bilingual Technical Support Specialist to join the Electric Avenue team in Halifax. This specialist will play a key role in supporting their full range of charging products from Level 2 240V to DCFC 480V EVSE. The specialist will collaborate with the engineering development teams to address resolve complex technical issues to ensure their customers continue to receive top-quality timely service responses.
Requirements
Troubleshoot diagnose hardware software issues with EV chargers through our OCPP Central management system.
Build new charging sites in the OCPP central management system.
Onboard customers their hardware into Electric Avenue s platform.
Provide training support to customers on the use of our charging solutions.
Ensure timely responses resolutions on support tickets in line with their service
KPIs which are tracked through Zendesk: first response time 2 hours first resolution time 12 hours full resolution time 24 hours.
Document escalate issues as necessary to ensure prompt thorough resolution.
Maintain up-to-date knowledge of industry trends advancements in EV charging technology.
Qualifications:
Experience in a technical support role preferably within the EV charging industry.
Understanding of electric vehicle charging technology or an eagerness to learn.
Proficiency with Zendesk AWS Connect or similar service/ticketing platforms.
Background in electrical or electronic engineering computer science or related field.
Strong problem-solving skills attention to detail.
Strong communication skills both written verbal.
Ability to work independently take ownership of tasks (owner not renter mentality).
Eagerness to learn adapt in a fast-paced environment (growth mindset).
Bilingual in English French.
Benefits
$55000 base salary competitive benefits package.
Opportunity to work in a dynamic growing industry.
Professional development training opportunities.
Collaborative supportive work environment.
We thank all candidates for their interest. However only candidates that we determine are best aligned to the role will be contacted for initial discussions.
*Please note candidates must be located in Canada legally eligible to work on a permanent basis as sponsorship for this opportunity is unfortunately not an option.
Founded in 2020 headquartered in Halifax we provide strategic recruitment support in the following industries: Accounting Financial Services Legal Sales Marketing Professional Services Administrative Support Contact Centre Education Healthcare Manufacturing Skilled Trades.
If you would like to send your resume for potential opportunities not listed on our careers site you may do so via email
Please note this inbox is not replied to on a regular basis however your resume will be kept on file for 1 year.
Troubleshoot + diagnose hardware + software issues with EV chargers through our OCPP Central management system. Build new charging sites in the OCPP central management system. Onboard customers + their hardware into Electric Avenue s platform. Provide training + support to customers on the use of our charging solutions. Ensure timely responses + resolutions on support tickets in line with their service KPIs, which are tracked through Zendesk: first response time 2 hours, first resolution time 12 hours, full resolution time 24 hours. Document + escalate issues as necessary to ensure prompt + thorough resolution. Maintain up-to-date knowledge of industry trends + advancements in EV charging technology. Qualifications: Experience in a technical support role, preferably within the EV charging industry. Understanding of electric vehicle charging technology, or an eagerness to learn. Proficiency with Zendesk, AWS Connect or similar service/ticketing platforms. Background in electrical or electronic engineering, computer science, or related field. Strong problem-solving skills + attention to detail. Strong communication skills, both written + verbal. Ability to work independently + take ownership of tasks (owner, not renter mentality). Eagerness to learn + adapt in a fast-paced environment (growth mindset). Bilingual in English + French.
Employment Type
Full Time
