Customer Service Agent

As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team youll ensure a great experience in all contacts both reactive and proactive to achieve the best service outcomes for customers. In addition to this youll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

Working schedule: Monday- Friday: 7am to 3pm

To be successful in this role youll have: 

Customer Focus 

• Greet all visitors to facility in a timely courteous and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors in coordination with Facilities team and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person via telephone email and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group

Qualifications :

Your proven commercial experience will see you bringing: 

• Excellent customer service skills both over-the-phone and face-to-face 
• Highly developed interpersonal skills and communication skills both written and verbal 
• Well presented with a professional and efficient manner 
• Strong time management skills with the ability to multitask 
• Ability to work independently; be proactive organised and diligent 
• Well-developed computer skills including MS Office Suite skills 
• High attention to detail and accuracy methodical and task oriented 
• Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance 

What you bring: 

• Minimum of two years customer service experience preferred 
• Previous experience working within a service desk call centre or concierge environment (desirable) 
• Previous experience using ticketing/service management systems (desirable) 

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success

Additional Information :

• Seize this exciting opportunity to join one of Australias fastest growing companies and play a key contributing role in the future of AI and the digital economy 
• Join an inclusive diverse and values-driven working culture supporting hybrid work practices 
• Great opportunities to progress within our company (grow as we grow) 

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

Remote Work :

No

Employment Type :

Full-time