Administration and Customer Support Officer - Casual

• Casual role with no guaranteed hours
• $46.67 per hour plus Superannuation
• Work across the Hume Municipality 

Hume City Council is one of Australias fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do ensuring our services are efficient and accessible.

As an Administration and Customer Support Officer you need to provide high level general office administration to support the Community Centre Leaders and Centre Administrators.

What youll be doing:

• Manage appropriate systems to ensure effective and efficient day-to-day administration including general correspondence purchasing document management collation of data and reports.
• Administer the Centres booking system including point of contact enquiries maintenance of and adherence to the booking system and administration of accounting processes.
• Create monitor and/or maintain purchase orders various databases and registers.
• Other duties as directed by the Community Centre Leader.
• Ensure effective and efficient day-to-day operation of the Community Centre as per the Centre Operations Manual.

• Ensure the centre is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with the Councils Facilities Management Team.
• Manage customer service requests complaints general enquiries and transactions (where appropriate).
• Assist the community by providing accurate information and advice about Council services in a polite friendly and professional manner.
• Assist with the setting and packing up of the hire spaces in accordance with the needs of user groups.
• Open and lock up the community centre daily as required including setting alarms.
• To support the Centre Leader with planning and facilitation of programming and events as required

The skills and experience youll bring to the role:

• A nationally recognised Certificate in a related discipline (Administration or Customer Service) or relevant experience.
• The ability to work across our municipality 
• Knowledge and/or proficiency in the use of facility booking software and administration systems within a community setting.
• Good interpersonal skills and ability to communicate effectively with customers and colleagues. 
• Competency in Microsoft Office Suite (Word Excel PowerPoint and Outlook) with the ability to prepare external correspondence.
• Knowledge of software applications such as Finance One Bookable and Content Manager/TRIM is desirable.
• Ability to manage multiple tasks set priorities and organise work within these priorities.

Why Hume City Council

A leader in local government were committed to creating an inclusive and collaborative work environment that is guided by our values:

Were better every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

Were in it together: At Hume everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package professional development opportunities and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages people with disability Aboriginal and Torres Strait Islander people LGBTIQA people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks Working with Children Check and a Criminal Record Check.

Remote Work :

No

Employment Type :

Casual