Customer Support Manager
Customer Support Manager
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Job Description
Job Description
As the Customer Support Manager you will be responsible for leading the support team and overseeing daily operations to ensure clients receive timely empathetic and effective service. You will develop customer service policies monitor team performance and play a key role in maintaining high satisfaction rates across all service channels.
Responsibilities
Manage and supervise the daily operations of the customer support team.
Develop and implement customer service procedures policies and standards.
Handle escalated customer complaints and resolve complex issues efficiently.
Monitor support metrics and prepare regular reports on team performance.
Train mentor and evaluate customer support representatives.
Collaborate with other departments to improve customer experience.
Ensure support tools and platforms are utilized effectively.
Qualifications :
Qualifications
Bachelors degree in Business Administration Communications or related field.
Minimum 3 years of experience in a customer support or service management role.
Strong leadership and team management skills.
Excellent communication problem-solving and organizational abilities.
Proficient in customer service software and CRM systems.
Ability to manage multiple tasks and thrive in a fast-paced environment.
Additional Information :
Benefits
Competitive annual salary of $61000 - $66000
Growth and advancement opportunities within the company
Health dental and vision insurance
Paid time off and holidays
Supportive and collaborative team environment
Professional development and training programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
