Senior Manager of Quality Systems
Senior Manager of Quality Systems
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Salary Not Disclosed
1 Vacancy
Job Description
The Program
At Taproot Community Support Services we believe in empowering individuals families and communities to thrive. As a Certified B Corp social services agency we use the power of business to create meaningful change. Since 1984 our organization has grown steadily serving individuals across Alberta British Columbia and Ontario through over 90 contracts.
Our team of over 700 dedicated staff provides community-based services to children families at-risk youth and persons with diverse abilities. We proudly serve approximately 1600 individuals each year through over 125 services with revenues exceeding $50 million.
The Position
The Senior Manager of Quality Systems is a strategic and operational leader responsible for advancing organizational excellence through quality assurance policy governance proposal development and health and safety initiatives. This role ensures organizational systems and practices reflect industry best practices legislative requirements accreditation standards and Taproots strategic goals.
The Senior Manager works cross-functionally to support quality improvement initiatives and collaborates with internal stakeholders to build systems that enhance service delivery and organizational learning. The role reports to the Chief Operating Officer works collaboratively with the Quality Improvement Specialist and oversees the Quality Assistant.
Schedule:
One (1) permanent full-time position with a weekly schedule of 40 hours.
Working Monday through Friday 0830-1630 (flexible)
Flexibility will be offered for hybrid candidates located in Maple Ridge BC or Edmonton AB.
The successful candidate embodies Taproots values:
We are stronger together
We lead with optimism
We embrace challenges
We respect all voices
We go above and beyond
In Your Role You Will
Policy Development & Governance: Lead the creation review and maintenance of organizational policies and procedures ensuring compliance with legislation regulatory bodies accreditation standards and internal objectives. Aid staff in understanding and interpreting policies and procedures.
Document Forms & Manuals Oversight: Manage the development approval and maintenance of operational forms program manuals and internal documents to support consistency clarity and accessibility across the organization. Provide documentation support for accreditation and Taproots Support Model.
Occupational Health & Safety (OHS): Lead OHS initiatives in collaboration with the Health & Safety Advisory Board ensuring a strong culture of safety and regulatory compliance.
Proposal Writing & RFP Coordination: Lead the design writing and submission of detailed and persuasive proposals in response to RFPs and funding calls. Coordinate internal contributions and ensure timely compelling submissions.
Privacy & Risk Management: Collaborate with senior leadership to ensure integration of privacy risk and ethical considerations within all quality systems and documentation.
Team Leadership & Oversight: Supervise coach and support the Quality Assistant. Promote accountability growth and cross-functional collaboration.
Reporting & Communication: Develop concise actionable reports and presentations for leadership on risks documentation status and proposal activity.
***Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.
As An Ideal Candidate You Possess
Bachelors degree in Health Services Public Administration Social Sciences Public Policy or related field
Supervisory or team leadership experience
Minimum 5 years of experience in quality systems policy development or compliance in nonprofit social services or healthcare
Proven experience creating and maintaining policy frameworks and operational documents
Demonstrated success in writing and submitting competitive proposals and RFP responses
Analytics skills with ability to interpret data identify trends and opportunities for improvement
Excellent written verbal and analytical communication skills
Strong interpersonal skills with the ability to engage diverse stakeholders
Ability to foster a cooperative work environment work effectively both independently and as a member of a team and adapt to a variety of schedules and working conditions.
Knowledge of LEAN Six Sigma ISO or other quality improvement methodologies
Experience managing the full RFP process lifecycle
Familiarity with occupational health & safety and privacy regulation
Familiarity with Accreditation (e.g. CARF)
SharePoint administration
Records maintenance and database maintenance skills
What Taproot Community Support Services Does
At Taproot your work makes a real difference. As an employee-owned organization we believe in collaboration transparency and personal accountability. We create space for growth recognize contributions and value every voice. Our services help individuals and families thrive in their communities by fostering independence connection and growth. These include:
Community-based homes and residential care
Supportive independent living
Family support services
Day programs community involvement and employment
Behavioural emotional and mental health support
Our Employees Enjoy
For more information on Taproot Community Support Services visit our website:
No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you! Please apply.
Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer we prioritize diversity equity and inclusion across all operations. Were seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.
No telephone calls please. Only those candidates selected for an interview will be notified.
Required Experience:
Senior Manager
Employment Type
Full-Time
