Support Technician II

At SanMar the work you do makes a difference.

Whats the Short Version

The Support Technician II provides tier I and II technical support for the entire organization from the warehouse to the corporate office. The Support Technician II works directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other SanMar employees.

What Will You Be Doing

• Provide exceptional customer service while answering incoming calls/emails for IT-related support.
• Manage and track tickets in team and personal queue.
• Clearly document issue description troubleshooting steps and resolution details in each support ticket.
• Perform hardware imaging deployment maintenance and tracking.
• Remotely troubleshoot and quickly diagnose issues.
• Assist with meeting room AV setup and instruction.
• Perform desk-side support and IT equipment moves as necessary.
• Stay current with system information changes and updates.
• Occasional after-hours and weekend work may be required.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For

• 1-3 years of IT support experience (Service Desk Help Desk or Call Center) or equivalent training
• IT certifications (A Net CCENT Microsoft certs) preferred
• Knowledge of Microsoft Windows OS Mac OS X and Microsoft Office Suite
• Knowledge of PC and Apple devices and peripherals
• Excellent verbal and written communication skills
• Excellent customer service skills as well as knowledge of proper phone usage and etiquette
• Ability to work well under pressure
• Ability to complete tasks in a thorough and timely manner
• Ability to thrive in a dynamic constantly changing environment
• Ability and energy to work on multiple concurrent projects and switch focus as necessary
• A positive attitude is essential

Whats Our Offer

Salary Range: Youll earn between $24.04 - $31.25 on an hourly basis depending on experience.

Bonus: Youll be eligible for an annual discretionary bonus up to $2000.

Paid Time Off: Youll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical dental and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect

Hybrid: While performing the duties of this job the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger handle or feel. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions.

SanMars Eastpointe office is located near Seattle WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.

Why Work at SanMar

Our people are at the heart of everything we do. They bring their talent passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.

Whether you work in our headquarters from your home or in one of our distribution centers across North America we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being life balance career growth and (eventually) retirement.

SanMar works with brands you already know like Nike The North Face and Brooks Brothers as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part providing clothing that helps people feel that theyre a part of something special.

Heres your chance to be a part of this story. If youre ready to work in a place where your participation matters and your growth is a priority were ready for you.

SanMar is an Equal Opportunity Employer

Whoever you are wherever youre from whoever you love or follow in faith whatever your disability or superpower status whichever ethnicity or gender you identify with you are welcome at SanMar.

SanMar participates in E-Verify.