A place to create moments that matter

Salary: 37412 per annum (including car allowance)

Location: Stockton with travel around the patch (hybrid)

Permanent 35 hours per week

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

Always motivated to achieve brilliant standards of service our Housing Partners (Housing Officers) are the first point of contact for our customers.

Youll be a visible presence in your patch ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things dont always go to plan so youll also support customers to manage their rent accounts (including taking cases to court as a last resort)manage anti-social behaviour utilising a multi-agency approach as required resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

Youll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

To view/download the Housing Partner (Housing Officer) full job description please clickhere.

Salary

The spot salary fortheHousing Partner (Housing Officer) post is 36162 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

Plus an essential user car allowance of 1250 per annum.

About you

Youll need experience in delivering housing management services plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or youd be willing to work towards it. Youll bring a proven track record in managing anti-social behaviour as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As youll be travelling across our Accent sites and estates youll need a full UK driving license and access to a vehicle.

The successful candidate will undergo a DBS check as part of the pre-employment checks.

Housing Partner (Housing Officer) Interviews

First stage interview will take place on Thursday 12th June.

Successful candidates will be invited to complete a customer service questionnaire and attend second stage interview which will take place in person at our Stockton office on Friday 20th June.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)an extra days leave to celebrate your birthday and the option to purchase moreaccess to an online GP gym discounts and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future this is a place to plan for your futurewith access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.