Campus Visit Specialist
Campus Visit Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
QUALIFICATIONS:
Education
- Bachelors degree required.
Experience and Training
- 1-3 years in customer service experience preferred.
- 1-3 years in higher education preferred.
Knowledge Skills Ability:
- Ability and commitment to deliver first-class customer service.
- Excellent interpersonal and verbal communications skills
- Ability to work in a fast-paced environment.
- Ability to be flexible and work well in a team environment
- Proficient computer skills (Microsoft Office)
ESSENTIAL FUNCTIONS:
- Provides extraordinary hospitality to high school students and their families providing exceptional hospitality and customer service.
- Welcome all guests to the University as they prepare for their daily visit.
- Assigns University Ambassadors and Admissions Vehicle fleet to various tour groups based on majors class and home state.
- Be a welcoming and engaging personality for all University Admissions Guests adding value and excitement to our Campus Visits.
- Utilizes CRM system to make/cancel/confirm reservations and update contact information.
- Manages the visit calendar review appointments and schedule additional campus visit opportunities as needed.
- Coordinates HP-You Days for prospective students working with various departments faculty members and guests to create an immersive and unforgettable day-of experience.
- Answers questions and provides information via phone and email.
- Ensures that all Admissions spaces (Slane Welcome Center Residence Hall Showrooms Wrenn Hall etc.) are appropriately maintained and ready for visitors including inventory ordering and restocking of refreshments business cards and updated literature and submission of needed maintenance requests in partnership with Office Manager.
- Prepares for next days visits by updating the guest list assigning parking and notifying security personnel and campus partners.
- Works with the Associate Director of Campus Visits and Director of Enrollment Guest Experiences to improve visit processes and provide the best possible campus visit experience for guests.
- Assists with yearly Data Cleanup in CRM utilizing various computer programs.
- Helps with training and quality control of the university ambassador program including teaching training time approvals and re-training.
- Maintains a positive work atmosphere by acting and communicating effectively with students families faculty co-workers and managers.
- Participates in support of various admissions events including Open Houses Scholarship Weekends Freshman Orientation and more.
- Other duties as assigned.
ACCOUNTABILITY:
- Be the face of the HPU Campus Visit Experience
- Ensures that admissions guests have an extraordinary campus visit experience
- Professional and courteous interaction and communication with all guests
- Maintenance of updated records in database
- Hospitality & Ambassador Inventory in all Admissions spaces
CONTACT INFORMATION:
For more information about this position please contact Christian Heimall Director of Enrollment Guest Experience at or Courtney Youngblood Associate Director of Admissions at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
