Senior Account Experience Analyst, Health Plan
Senior Account Experience Analyst, Health Plan
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$ 21 - 34
1 Vacancy
Job Description
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
8 Hours - Day Shifts (United States of America)Scheduled Weekly Hours:
40Salary Range: $21.50 - $34.50Union Position:
NoDepartment Details
Summary
This position will play a critical role in enhancing and elevating the overall broker and client experience across all channels including direct-to-consumer initiatives.Job Description
The Analyst will drive ongoing engagement and content creation around proactive communication education training and resources that empower the Health Plan to foster trust satisfaction and long-term loyalty. Primary functions include leading initiatives that drive objectives through innovative strategies and collaborating effectively with cross-functional teams.
This position will transform feedback into actionable insights that align with business objectives and regulatory standards ensuring a high standard of quality and excellence at every touchpoint. Continually improve the overall experience with a deep understanding of how improvements impact sales brand loyalty retention and satisfaction in highly competitive health insurance market. Focus on continuous improvement and review of CRM systems and feedback tools to gather and interpret data. Will align data insights with business objectives enhancing the overall broker client and member experience to improve overall satisfaction retention and engagement. Work with cross-functional teams and lead projects that span multiple departments or functions. Manage and deliver projects on time while maintaining high standards of quality and accuracy.
Other duties as assigned. Some travel may be required.
Qualifications
An associate degree in a business or related field is required. A bachelors degree in business or related field and/or work experience equivalent is preferred.A minimum of 5 years of experience in customer experience management sales or account management preferably within the health insurance or healthcare industry. Proven track record of developing and executing experience strategies that drive measurable improvements in overall satisfaction and retention. Familiarity with the regulatory environment and industry-specific challenges.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to
Required Experience:
Senior IC
Employment Type
Full-Time
