Desktop Support Analyst II
Desktop Support Analyst II
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1 Vacancy
Job Description
At DYOPATH we believe that work should be more than just a job it should be a passion. As a dynamic forward-thinking Managed Service Provider (MSP) we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability excellence and exceptional customer service we cultivate a culture of creativity passion and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
We are hiring for aonsite Desktop Support Analyst II in Lebanon NH!
At DYOPATH were not just another IT company were apeople-firstorganization committed to building a collaborative creative and inclusive work culture. Weve been recognized as aGreat Place to Workfor four years running and we want YOU to be part of our award-winning team!
Why DYOPATH
- People-First Culture: We value collaboration creativity and making sure every team member feels supported and appreciated.
- Do the Right Thing:Integrity and honesty are at our core. Youll be part of a team that embraces accountability and always strives to do whats right.
- Amazing Benefits:
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available athttps:// Were Looking For: Desktop Support Analyst II
As a Desktop Support Analyst II you will oversee and maintain the working order of computer hardware and software systems associated with each endpoint in the clients domain. You will assist end users in resolving technical issues concerning customers accounts computer hardware or company software. Youll be required to handle more advanced issues/tasks. This position requires a highly detail-oriented individual with excellent written and oral communication skills.
And yes youll be doing all this while having fun working in a culture thats all about teamwork mutual respect and making sure you feel appreciated!
What is the location shift and pay of the Desktop Support Analyst II
- Location: onsite Lebanon NH 03766
- Shift: Monday - Friday 8:00am - 5:00pm EST
- Pay: $27/h - 29/h
Essential Functions and Responsibilities:
- Analyze the user requests and incidents
- Organize meetings with users to discuss resolution with incidents that occur
- Provide technical support including: installation deployment and maintenance of company PCs laptops software scanners printer problems and various peripherals
- Supporting internal customers by troubleshooting software and hardware issues either face-to-face over the phone or through Chat software.
- Track progress of incidents and tasks by utilizing internal or client ticketing software
- Create receive and resolve end user incidents. tasks and requests while maintaining response and resolution of contracted SLAs
- Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents
- Create Edit and Maintain knowledge-base articles
- Performing updates: Microsoft security patchesanti-virus signature file and other software/application updates
- Troubleshoot incidents reports or processes to resolve errors
- Document process requirements; write clear procedures and instructional manuals to build out self-service capabilities
- Other Duties as Assigned
What skills and certifications will you be bringing to the position
- Familiarity with change management (ITIL)
- Be able to perform RCA
- Computer hardware troubleshooting proficiency level: Intermediate-Advanced
- Software troubleshooting proficiency level: Intermediate-Advanced
- SharePoint experience
- Working knowledge of MS O365 Suite
- Demonstrated ability to communicate orally and in writing
- Demonstrate good judgment to support the clients with technical advice andproblem resolution
- Perform other related duties as necessary
- Ability to work with team
- Capability to prioritize workload and meet deadlines
Why Join Us
At DYOPATH we believe that great support is the backbone of great work. Youll be part of a collaborative forward-thinking team that values your expertise and encourages continuous learning. Every day brings new challengesand new opportunities to make a real impact.
Ready to Apply
If youre passionate about technology thrive in a fast-paced environment and love helping others succeed we encourage you to apply today. Lets build better tech experiencestogether.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Employment Type
Full Time
