Network Analyst II
Network Analyst II
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Job Description
Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).
Description
The Bureau of Information Technology Services (BITS) at the Wisconsin Historical Society (WHS) manages the technology and computer infrastructure that drives the Agencys business systems. The IT department manages infrastructure and software that supports the WHS Headquarters building the State Archives Preservation Facility (SAPF) and twelve Historic Sites around the State. This position reports to the Deputy IT Director and works closely with IT team members facilities & maintenance staff site leadership key internal stakeholders such as the State Historic Preservation Office (SHPO) and external partners including the Department of Administrations (DOA) Division of Enterprise Technology (DET) providing expertise and support for a variety of complex technical and network solutions.
The Network Analyst II position is a highly technical role responsible for overseeing and managing multiple competing projects championing the modernization of agency infrastructure and helping to define ongoing support procedures including life cycle planning for critical infrastructure facilities or building technologies. Additionally this role requires hands-on physical technology work not limited to running cables mounting equipment installing hardware and assisting with infrastructure projects. While not directly responsible for network administration the Network Analyst II plays a key part in identifying troubleshooting and coordinating solutions for network issues in partnership with IT leadership and external service providers.
Working both independently and as part of project teams the Network Analyst II collaborates with senior technicians external vendors and program area stakeholders to ensure the reliable operation of infrastructure technologies across multiple locations while providing guidance regarding agency network systems building automation controls and life-safety technologies including best practices industry standards code compliance and implementation procedures.
ResponsibilitiesFacilities Technology & Project Support
- Coordinate and oversee the IT related components of installation and ongoing management for agency network infrastructure surveillance systems access control equipment fire or security systems building automation controls VoIP systems etc.
- Coordinate and assist with technology setups for new locations renovations and infrastructure upgrades.
- Manage external vendors or contractors performing system installations and integrations.
- Frequent travel to WHS and partner locations attending and providing technology expertise in support of numerous Facilities or IT led projects.
Network & Physical Infrastructure Support
- Install terminate and maintain network cabling fiber and structured wiring for network and facilities technology.
- Perform patching and connectivity troubleshooting at network closets and workspaces.
- Identify network performance issues coordinate with external network service providers and submit service requests as needed.
- Support the setup relocation and maintenance of networked hardware including workstations access points and facility technology endpoints.
- Assist with physical infrastructure projects including wiring for security cameras door access systems life safety equipment and audiovisual (AV) installations.
- Frequent travel to remote WHS locations for infrastructure support or installations
Business IT System Technical Support & Collaboration
- Support audiovisual (AV) systems and web-conference technologies in meeting rooms public areas and event spaces across WHS locations throughout the state.
- Respond to technical requests related to network infrastructure AV systems point-of-sale systems and other facilities technologies.
- Troubleshoot hardware and software issues escalate complex problems as needed.
- Work with external service providers to escalate and resolve complex technical issues.
- Provide user education and training including the creation of user guides FAQ and SOP documents while championing the adoption of new technologies or software applications
- Maintain documentation including standard operating procedure (SOP) documents cabling layouts network drop records infrastructure maps and system configurations.
- Collaborate with IT leadership and senior technicians on creation of roadmaps for infrastructure improvements and modernization efforts.
Knowledge Skills & Abilities
Minimum Qualifications
- 5 years of relevant experience with network infrastructure access control surveillance telecommunications life-safety or building automation technology and systems.
- Experience in network cabling structured wiring and physical technology installations.
- Experience installing and supporting a variety of IT resources that enable daily business functions such as A/V technology web-conferencing solutions or point-of-sale equipment
- Working knowledge of network connectivity troubleshooting with the ability to identify issues and coordinate with external service providers.
- Strong troubleshooting and problem-solving skills with the ability to communicate effectively with both technical and non-technical audiences.
- Strong understanding of IT industry best practices and security standards.
- Strong attention to detail and experiencing creating clear documentation of complex technical systems workflows and procedures.
- Ability to prioritize tasks and adapt to evolving infrastructure needs.
- Excellent communication skills with the ability to coordinate with vendors service providers and internal or external partners.
- Valid drivers license and ability to travel statewide.
- Ability to lift up to 50 lbs. and access mechanical spaces as needed.
- Ability to work in a physically active role including running cables mounting equipment and working in network closets.
Additional Qualifications
- Experience with state local or federally funded IT infrastructure projects
- Experience with surveillance solutions or hardware including Avigilon Exacq and Axis
- Experience with card access systems including Software House C CURE 9000
- Experience with network infrastructure solutions including Cisco and Ubiquiti
- Experience with IT network services including DNS NTP DHCP Active Directory etc.
Required Skills : Agile MethodologyProject Management
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Employment Type
Full-time
