Customer Service Manager
Customer Service Manager
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₹ 700000 - 1000000
1 Vacancy
Job Description
Communication & Engagement
lOversee and guide client communications (calls emails demos) during night hours.
lEnsure high-quality solution-oriented engagement with prospects.
lProvide real-time support to the sales team in closing deals.
Sales Pipeline Management
lMonitor and manage the sales pipeline through the CRM.
lEnsure data accuracy and timely follow-ups.
lReport on pipeline health and sales forecast.
Lead Generation & Conversion Management
lOversee the identification qualification and nurturing of leads during night hours.
lEnsure the team is effectively following up on inbound and outbound leads.
lOptimize lead conversion strategies to meet sales targets.
Team Management & Performance
lSupervise and mentor the night shift inside sales team.
lSet performance benchmarks and ensure target achievement.
lConduct regular coaching training and performance appraisals.
Client Communication & Engagement
lOversee and guide client communications (calls emails demos) during night hours.
lEnsure high-quality solution-oriented engagement with prospects.
lProvide real-time support to the sales team in closing deals.
Qualifications and Skills
Any Graduate / Post Graduate
8 years of experience in inside sales with at least 3-4years in a managerial role.
Strong leadership communication and interpersonal skills.
Proficiency in CRM software and sales analyticaltools.
Proven ability to drive results and meet or exceed sales targets.
Night Shift ( US Process )
Job Location - Andheri West
Preferred - Male Candidate
Required Experience:
Manager
Employment Type
Full-Time
