Support Analyst - Senior
Support Analyst - Senior
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Description:
This is a central and dynamic position as you will provide technical and functional support for the applications that are used by trading and risk analysts based in New York. Great communication social skills and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our applications.
Technical Stack
UNIX SQL PYTHON JAVA KIBANA ELASTICSEARCH AUTOSYS
Your future duties and responsibilities:
What will be your day-to-day
Youll be part of an IT feature team (Dev and Support) in front of a trading desk. You will work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production. When you open your laptop youll do a morning check to make sure Production is stable before the financial markets open.
During the day you will maintain the users ticket backlog using Unity. You can also be contacted directly by users for live production incidents where you will need to use your problem-solving skills to troubleshoot the applications.
Be ready to learn the key Production Support practices and gain financial expertise from experienced professionals.
You will perform the evening check to ensure the Production is stable before Asian markets open.
What we do differently
In addition to your day-to-day you will get the opportunity to step up and take your technology expertise to the next level by dedicating some time to automation using Elasticsearch/Kibana Scripting Bots Autosys etc.
Required qualifications to be successful in this role:
Profile
What does it take to get the job
-Weve learned that when our support team understands the technology our products are built with we provide better support.
-Thats why we require our team members to demonstrate a basic level of coding ability.
-To qualify for the role you must be able to write an SQL query and pass a basic coding game in whatever technology you are familiar with.
In addition it is a plus if you have:
-5 years of experience working as an application support analyst
-Bachelors degree in computer science engineering or equivalent job experience
-Track record of delivering continual improvements & automations
LANGUAGE: English French
Ability to communicate in English both orally and in writing is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Due to US Federal Securities law applying to this position candidates who will apply for this position will be required to submit to an enhanced background screening including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority (FINRA ).
Bilingualism (French and English) is required for this position due to the nature of the role requiring interactions with domestic and global clients.
#LI-BZ1
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
- English
- French
- Functional Analysis
- Java
- Python
- SQL
- Unix
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Employment Type
Full-Time
